Resident Services Intern

About the role

Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis, New Jersey, and Kansas City. We are hiring a Resident Services Intern in Kansas, MO!

Responsibilities

• Provide best-in-class customer service to maximize resident satisfaction and attract new residents, handle escalations, as well as mentor the resident service team to success.
• Deliver prompt and courteous service by phone, email, chat, and in person.
• Cook up special projects with residents such as new initiatives and capital projects.
• Inspect apartments, test keys, schedule freight elevators.
• Aid resident services with move in and renewal tasks.

Requirements

• Must have a car with insurance.
• Positive, energetic, and outgoing personality who enjoys interactions with customers.
• Strong computer skills.
• Experience with Salesforce preferred.
• Excellent verbal, written, interpersonal, organizational, and project management skills.
• Proven ability to effectively control and/or participate in multiple projects of varying priorities in a fast-paced environment in a consistently professional manner.
• Commitment to outstanding customer service and to compliance with Fair Housing laws and regulations.

Qualifications

The successful candidate must have a high school diploma or equivalent and must be able to pass a criminal background investigation and a medical examination, including a drug screening, prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.

Benefits

Mac Properties offers a competitive compensation package including a pay rate of $18/hour.