Resident Services Intern

About the role

Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis, New Jersey, and Kansas City. We are hiring a Resident Services Intern in Chicago, IL! The pay rate is $18/hour.

Responsibilities

• Provide best-in-class customer service to maximize resident satisfaction and attract new residents, handle escalations, as well as mentor the resident service team to success.
• Deliver prompt and courteous service by phone, email, chat, and in person.
• Cook up special projects with residents such as new initiatives and capital projects.
• Inspect apartments, test keys, schedule freight elevators.
• Assist resident services with move in and renewal tasks.
• Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality in all areas of job performance. Project a professional image and demeanor.
• Understand, apply, and comply with all company policies and procedures and all applicable federal, state, and local laws.
• Perform other related duties and assignments as required.

Requirements

• Must have a car with insurance.
• Positive, energetic, and outgoing personality who enjoys interactions with customers.
• Strong computer skills. Experience with Salesforce preferred.
• Excellent verbal, written, interpersonal, organizational, and project management skills.
• Proven ability to effectively control and/or participate in multiple projects of varying priorities in a fast-paced environment in a consistently professional manner.
• Commitment to outstanding customer service and to compliance with Fair Housing laws and regulations.

Qualifications

Please be advised that ALL new hires will be required to successfully complete a criminal background investigation and a medical examination, which includes a drug screening, prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.

About Mac

We believe that the quality of one’s life is directly related to the quality of one’s home. Since 2002, we have been creating rental homes and investing in neighborhoods for our residents in Chicago, Kansas City, and St. Louis. Our vision is to enable better lives through better homes- for our residents, our communities, and our colleagues.