Resident Services Director for Assisted Living

About the role

The Resident Services Director oversees and supervises the care of all the residents at Cooper River Assisted living, while also providing direct resident/patient care. The Resident Services Director oversees the health services department and ensures resident care needs are met by coordinating resident care, managing health services systems, and providing supervision to health services team members. Promotes a positive physical and psychosocial environment for the residents.

Responsibilities

• Creates a resident-centered approach to the planning and delivery of services to residents, supporting residents’ rights to participate in decision-making and treating residents with dignity and respect.
• Responsible for accurate completion and use of level of care determination tools to ensure residents receive the care and services they require and desire.
• Performs assessments on health, functional and psychosocial status of residents. Participates in the development of individualized service plans.
• Proactively manages care and services for each resident, maximizing the resident’s opportunity to remain in the assisted living environment.
• Problem-solves as part of the management team to case manage and meet the needs of residents.
• Affords supervision and training to health services team members including personal care and medication management.
• Maintains up-to-date knowledge of all rules, regulations and policies pertaining to resident care. Stays informed of industry and health care trends and standards, applying new knowledge to meet the changing needs of residents.
• Provides on-call support and phone triage for team members’ questions regarding resident care.
• Participates in leadership team by actively contributing to decision making, incident follow up, community and company-wide initiatives and attending leadership team meetings such as daily stand up, clinical meeting, Quality Assurance Performance Improvement (QAPI), and other meetings as required.
• Acts as an ambassador by representing the community in a positive manner to outside agencies and participating in community events and social functions.

Requirements

• Education and/or Experience: Minimum Requirements To Perform This Position Include A bachelor's degree in healthcare administration, nursing, or a related field preferred. Management experience within senior living required.
• Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and employees.
• Mathematical Skills Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Certificates/Licenses/Registrations Proficiency in Microsoft suite products and Point Click Care (PCC).

Qualifications

• Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 75 pounds. Prolonged use of a desktop or laptop computer. While performing the duties of this job, the employee is regularly required to sit, stand, walk and talk, read or hear. Frequent use of all office-related equipment to include copier/scanner/fax, telephone, calculator. While rare, travel by auto or airline may be required.
• Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.