Resident Services Coordinator (Point Reyes, Walnut Place - 1261, 1333)

About the role

EAH Housing is a mission‑based nonprofit organization and industry leader for over 50 years, developing low‑income multifamily housing and managing more than 222 properties throughout California and Hawai‘i. As a Resident Services Coordinator you will work at the Point Reyes Family (27‑unit) and Walnut Place (25‑unit) affordable family and disabled/special needs housing communities in Point Reyes Station, CA, supporting residents by connecting them with social services, assessing needs, and coordinating on‑site programs.

Responsibilities

• Coordinate and oversee delivery of services and program activities to residents on and off‑site.
• Provide information, assistance, and resident services referrals; conduct follow‑up.
• Perform needs assessments to determine beneficial programs and services.
• Obtain resident feedback via annual Resident Satisfaction Survey.
• Develop supportive relationships with residents and conduct regular outreach to encourage program participation.
• Provide and coordinate opportunities for residents to learn new skills, build community, and promote self‑sufficiency (social, educational, StayWell activities).
• Connect residents to food resources and facilitate distributions as needed.
• Establish connections with service providers and maintain an online community resource directory.
• Accurately prepare and maintain monthly budgets, program files, and other documents in the online database per regulatory requirements.
• Create monthly newsletters and calendars of events and activities.
• Maintain collaborative relationships with property managers and REM staff; participate in biweekly site team meetings.
• Participate in company‑wide special initiatives (scholarships, digital learning) as applicable.
• Assist with recruiting and coordinating volunteers and vendors as needed.
• Maintain resident confidentiality and mutually respectful relationships.
• Attend all Resident Council meetings and work with the Council to encourage higher participation and access to programs.
• Interface regularly with provider agencies, public agencies, and community volunteer groups to maximize program effectiveness.
• Monitor participating agency involvement for quality and compliance with memorandums of understanding or service agreements.
• Attend department and company meetings, trainings.
• Actively participate in EAH’s Injury and Illness Prevention Plan.
• Maintain regular and predictable attendance.
• Perform other duties as assigned.

Qualifications

• BA degree in Social Services, Healthcare, or related field, or equivalent combination of education and/or experience.
• 1‑2 years of social service experience working with elderly, families, or similar populations.
• Successful completion of a criminal background check (including fingerprinting if required) and drug testing (marijuana/cannabis not tested)