Service Coordinator

Ferrellgas was recently recognized by Newsweek as one of America’s Most Trustworthy Companies for 2025 — and that trust starts with our people. We're looking for a Service Coordinator who can keep the day-to-day operations moving, help customers with questions, and make sure our service work stays on track. This role is ideal for someone who is organized, dependable, and comfortable working with both customers and crew members.

Responsibilities

• Perform daily operations of the service routing and scheduling function, monitoring operational process compliance and productivity of service work.
• Maintain an accurate database of detailed planning and regulatory requirements for each county and municipality.
• Serve as the primary point of contact for project communications, proactively updating customers at each step of the project, including follow-up once complete.
• Notify Customer Service Managers (CSM) and District Managers (DM) of all regulatory requirements within each locale prior to initiating site plans.
• Ensure appropriate site plans are completed, collected, filed in shared folders, and evaluated for accuracy and legitimacy.
• Initiate communication to prompt the permitting process once site plans are complete, and inform customers of appropriate lead times.
• Maintain, document, and publish a proficient timeline for each project.
• Request utility surveys to avoid delays in installation.
• Submit tank set service orders according to the project timeline and service reservation calendar.
• Obtain CSM approval for applicable pricing and fees associated with the regulatory process.
• Request all necessary inspections during applicable phases of the project and follow up to gain approvals.
• Record, file, and communicate inspection results appropriately.
• Provide regular updates to the leadership team on active projects, challenges, and completions.
• Maintain an effective balance of communication, customer service, documentation, and process initiation.
• Provide backup support to the CSS customer service team during peak times when work permits.

Requirements

• High school diploma or equivalent required.
• 5+ years of customer service experience.
• Advanced Excel skills and basic accounting skills.
• Strong organizational and data entry skills.
• Proven telephone communication skills.
• General PC skills (Word, Excel, PowerPoint).
• Routing/distribution software experience preferred.
• Ability to work well with others in a team environment.
• Must be a U.S. Citizen, National, lawful permanent resident, or have authorization to work in the United States without current or future need for sponsorship.

Benefits

• Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance.
• Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D.
• Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA).
• Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement.
• Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support.
• Employee Perks: Referral program, employee discount programs, and propane savings.

At Ferrellgas, we’re honored to be part of tight-knit communities across America. From nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to local fundraisers for schools, fire departments, veteran organizations, and more, we are committed to giving back to the communities we serve.