Service Coordinator

About the role

CTI is seeking a Service Coordinator to join the operations team at the Grand Rapids branch in Wyoming, MI. The role involves working with sales, technical, and accounting staff to help meet the company's goal of providing a fantastic customer experience. The ideal candidate is dependable, personable, enthusiastic, and embraces challenges. Training, support, and a collaborative work environment are provided.

Responsibilities

• Answer incoming calls from customers regarding service needs.
• Schedule service calls nationwide.
• Work with the operations team to schedule available techs for calls.
• Follow up with service calls to ensure customer satisfaction.
• Ensure that all service tickets are updated in our system.
• Initialize RMAs and work with our shipping and receiving department to follow up.
• Other duties as assigned.

Qualifications

• Minimum high school degree required.
• 1–2 years of scheduling experience, preferably in a construction/service environment.
• Prefer at least 1–2 years in a corporate or hospitality environment.
• Customer service experience.

Skills and traits

• Willing to fearlessly embrace company culture.
• Ability to work independently with minimal guidance, while knowing when to ask questions.
• Strong verbal and written communication skills; can represent the company to clients.

Benefits

• Base salary $45,000 to $55,000 (DOE).
• Employer-matched medical, prescription, and dental insurance.
• Vision Insurance discount available after 60 days of employment.
• Employer-matched 401(k) up to 3% after 6 months of employment.
• Bonus eligibility based on a results-oriented incentive plan after 3 months of employment.
• Graduated PTO program, all major holidays off, and three "floating" holidays available upon first day of employment.
• Special gifts for significant life events (e.g., marriage, birth of a child, buying a house).
• Cell phone reimbursement plan.
• Long and Short Term Disability 100% paid by CTI.
• Life Insurance 100% paid by CTI.