Service Coordinator

About the role

We’re looking for an experienced Customer Service Coordinator to join our Service team. As a Service Coordinator for Esler Companies – Renewal by Andersen, you will play an integral role in our Service department. You will provide world-class customer service to homeowners by determining problems, explaining possible solutions, and expediting corrections or adjustments as needed. You will follow up with each customer post-installation to ensure satisfaction and address any concerns.

Responsibilities

• Take both inbound and outbound scheduling calls, including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor costs for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Document every point of action and customer contact.
• Scan service orders and confirmation into the correct customer’s electronic file.
• Other duties as assigned.

Requirements

• Customer Service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Pay

Starting from USD $23.00/Hr.