Resident Services Coordinator - Monarch Mills

About the role

Benton Communities is a residential property management firm focused on creating thriving communities in the Mid-Atlantic region. The Resident Services Coordinator plays a crucial role in fostering positive relationships among residents, management staff, and community providers.

Responsibilities

• Foster trusting relationships through ongoing communication with residents in a welcoming and culturally responsive environment.
• Maintain ongoing communication and collaboration with the Tenant Council, management staff, community providers and owners to foster positive relationships and assist in meeting resident’s needs.
• Coordinate and schedule services that are consistent with the service plan provided with the funding application and services are meeting HFA standards.
• Submit all reporting criteria on time to include quarterly service reports to HFA and any other funding agencies.
• Assist in resolving resident issues related to services and provide direct services as recommended.
• Responsible for maintaining records of resident service funds and assist in making recommendations or requests of funds.
• Secure contributions and donations for the community and establish volunteer activities involving residents and the larger community.
• Assist in seeking grants from local, state, federal and private agencies, organizations and foundations to fund service programs, equipment for programs and administrative and overhead costs.
• Establish outreach to community and appropriate agencies and organizations to further affirmative fair housing and support persons with disabilities to remain successfully independent.
• Perform other duties as assigned.

Qualifications

• Education: Bachelor's degree in social work or related field preferred. AA degree in human services or equivalent work experience will be considered.
• Certificates & Licenses: LCSW preferred but not mandatory.

• Experience:
  • Service Coordination and case management experience.
  • Experience working with low-income families, seniors, and persons with disabilities.
  • Basic Microsoft Office and data management experience.
  • Experience working with Family Metrics software a plus.

Essential Skills

• Working knowledge of community resources, programs, and services.
• Demonstrated passion for working for low-income persons and persons with disabilities.
• Strong interpersonal communication skills.
• Strengths based perspective, creative problem-solving ability.
• Strong organizational skills; attention to detail and accuracy.
• Highly dependable/reliable.
• Culturally sensitive.
• Ability to motivate and encourage others.

Benefits Offered

• Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours.
• We offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment.
• We offer a $1500 annualized waiver, if health insurance coverage is not needed.
• In addition, 10 paid Holidays and Veteran's Day for our employees that are Veterans (thank you for your service!); Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year.
• Position is eligible for a bonus potential.