Resident Services Coordinator

About the role

The Resident Services Coordinator will assist and coordinate all requests from military families with the property management team, including move ins, move outs, inquiries, and community standards enforcement.

Responsibilities

• Conduct move out assessments with departing residents and assess any charge for damages.
• Administer move-in paperwork and home inspections with residents.
• Answer resident questions and assists in resolving resident complaints.
• Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
• Maintain curb appeal throughout the community and office and maintain the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards.
• Aid in the inspections of vacant homes and take appropriate action to prepare them for rent-ready status.
• Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs.
• Provide administrative support at the community center.
• Develop and maintain strong resident relations.
• Complete customer relationship management requirements for the Resident Journey program.
• Conduct neighborhood tours and home showings for qualified potential residents.
• Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.

Requirements

• A high school diploma or GED equivalent.
• Less than 1 year of relevant work experience.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Proficient with web-based applications and computer systems such as Microsoft Office Suite.
• Excellent customer service skills.
• Solid organizational and administrative skills.
• Ability to manage multiple assignments and tasks.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications

• An associate's degree in a business-related field.
• Experience in property management.
• Experience with Yardi or RealPage property management software.

Benefits

Regular full-time US employees are eligible to participate in the following benefits:

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Variety of Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability
• Basic Term Life Insurance and AD&D
• optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit winnbenefits.com

About WinnCompanies

We are a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. We challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development. We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

Why WinnCompanies?

• A job you can be proud of: WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families.
• A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
• A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.
• A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

About Us

We are a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico. Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.