Resident Services Coordinator

About the role

Waterton has grown from humble beginnings to a nationally recognized real estate investment and property management firm. Over 30 years, Waterton has remained passionate about delivering an incredible Resident Experience, supported by an unwavering commitment to service excellence.

Job Summary

As a Waterton Resident Services Coordinator, you will work with residents, respond to inquiries and concerns, engage residents through programs and events, monitor service requests, coordinate with the service team, and support the lease renewal and move-out processes.

What You’ll Bring

• Excellent customer service skills through respectful interactions and communications
• Strong problem-solving skills
• Ability to prioritize multiple tasks efficiently
• Ability to work well with others in a team environment
• A high school diploma or equivalent
• One year of property management or customer service experience (optional)

Benefits

• 12 weeks of paid parental leave
• Competitive hourly compensation and bonus program participation
• Full suite of benefits including Medical, Dental, Life, Disability, and pet insurance
• 401K match
• Generous paid time off, volunteer time off, and paid holidays
• Commitment to life-long learning through internal and external training opportunities, and consideration for tuition reimbursement
• Commitment to job and career advancement

Typical Base Pay Range: $23.00-$27.50 per hour, plus bonus program participation