Resident Services Coordinator

About the role

Silver Tree Residential, LLC is seeking a dependable and experienced Service Coordinator to join their team at Christian Tower & Manor, a community for seniors located in Gallatin, TN.

Responsibilities

• Develop relationships and partnerships with multiple agencies and nonprofits in the area to help provide services for residents of the site.
• Link and develop ongoing educational programming, wellness presentations and on-site events for residents that enable, empower and promote resident self-sufficiency.
• Demonstrate a solid working knowledge of federal, state and local resources, including entitlement and means-tested programs available to seniors that support a consumer-directed approach toward independent living.
• Serve as a liaison with medical and professional services providers, and community agencies and/or upon request and/or authorization from the resident or his/her legal representative.
• Report abuse, neglect or exploitation of a resident in accordance and compliance with appropriate state statutes, and standards of ethical practice.
• May provide limited case management when requested and authorized by the resident.
• Maintain resident files in compliance with HUD and Silver Tree Residential requirements, utilizing such files to prepare and submit HUD regulatory reports as directed.
• Develop and maintain a resource directory for the apartment community.
• Accompany Community Director on apartment inspections, and collaboratively assesses and coordinates plan with residents to continue to age in place.
• Follow up on any referrals from inspections from property management team.
• Create monthly calendar and site newsletter with input from Community Director and other staff as needed.
• Attend home visits of prospective tenants to engage in early communication about Service Coordination program and assist in move in process.

Qualifications

• Possess a minimum of a bachelor’s degree in gerontology, social work or related field.
• Master’s degree and/or AASC Professional Services Coordinator certification is preferred but not required.
• Possess a minimum of three years of experience providing social services and a genuine interest in continuing education that directly serves the elderly.
• Be informed as to legal liability issues relevant to the provision of social services to at-risk populations.
• Possess a sincere commitment and passion to serve an elderly population characterized by physical, functional, social and cognitive challenges.
• Possess strong written and verbal communication skills, and the ability to problem-solve, educate and advocate for vulnerable adults.
• Have excellent organizational skills and knowledge of MS Office and experience with Excel spreadsheets.

Benefits

To ensure STR gets the best candidates, we offer a competitive salary and benefit package.