Resident Services Coordinator

About the role

Located in Jersey City, NJ, BLT is seeking an experienced and dynamic Resident Services Coordinator to join our luxury community The Beacon. The Resident Services Coordinator provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

Responsibilities

• Engages in community activities and effectively represents the community and BLT’s local interests by fostering productive community relationships with residents
• Promptly answers phone calls, requests, and concerns, while responding to all resident inquiries in a professional and timely manner
• Assists residents with move-in and move-out procedures
• Processes work orders for the maintenance department and follows up with residents to ensure satisfaction with the work completed
• Prepares incident reports pertaining specifically to resident issues, in compliance with company policies, procedures, and standards
• Develops, produces, and coordinates resident communications including but not limited to newsletters, surveys, and lease violation notices
• Ensures community and company policies are followed
• Reviews resident feedback with upper management team and ensures appropriate corrective action is taken promptly
• Facilitates a professional and friendly atmosphere that exceeds resident expectations

Requirements

• Must demonstrate commitment to deliver outstanding customer service
• 1+ year experience in property management, or coordinating preferred
• Consistent weekend availability required
• Must be highly visible, approachable and possess a passion for excellence
• Self-motivated, trustworthy, and works with limited supervision
• Ability to set priorities, handle multiple tasks, and meet deadlines
• Strong interpersonal and communication skills
• Proficient in Microsoft Office
• High school diploma or GED; college education preferred

Compensation & Benefits

• Competitive Pay of $18-22 hourly with potential for bonus
• Medical, dental and vision insurance
• 401(k) Plan
• Paid time off and holidays
• Tuition reimbursement program
• Employee housing discount at BLT-owned properties