Resident Services Coordinator

About the role

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

What You’ll Accomplish

• Greeting and assisting guests, answering phones, and directing calls
• Note accurate messages and direct them appropriately
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Aiding owners with coordinating resident-hosted events
• Updating the association’s website and calendar
• Receiving, preparing and delivering mail, packages and dry cleaning
• Performing other administrative duties as needed

What We’re Looking For

• Customer service experience, knowledge of homeowner association operations preferred
• Excellent telephone manner, with a commitment to the highest customer service possible
• A dynamic, professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
• Must have a valid driver’s license in the state of employment
• Must pass a pre-employment drug screen and background check

Physical Requirements

• Ability to walk the grounds long distances in various weather conditions
• Occasionally lift and carry supplies or equipment up to 30 pounds
• Capability to sit or stand for extended periods during meetings or events
• Skills in using technology, including computers and mobile devices
• Ability to operate vehicle to perform certain job functions

What We Offer

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance

What We Offer

Most importantly, a caring team who is dedicated to your success!