Resident Services Coordinator

Position Responsibilities

• Manage all phone calls, greet visitors, provide community information, and assist residents.
• Network and foster relationships to provide exclusive assistance and services to residents while ensuring adherence to policies, regulations, and guidelines.
• Diagnose, clarify, or provide solutions and/or resources to advance service levels for residents.
• Process activity cards and other Association paperwork for new residents, renters, and staff members.
• Maintain and update resident’s contact information in the database.
• Affirmatively perform and report daily community inspections of common areas for cleanliness and safety concerns.

Knowledge, Skills And Abilities

• Excellent communication skills both verbal and written.
• Ability to multitask while staying focused and detail oriented.
• Exceptional organization skills.
• Ability to accurately manage money transactions.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
• Ability to interact and work positively and effectively with residents and staff at all levels.
• Ability to deal with customer service requests in a professional and timely manner.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment

• Standing, sitting, moving throughout the day as needed and utilizing a computer in an office setting.
• Sometimes setting up/breaking down chairs, tables, etc. as needed for meetings and events.
• Occasional bending; lifting of objects (up to 15 pounds).