Resident Services Associate

About Quinn Residences

Quinn Residences is the leading owner, operator, and developer of purpose-built, dedicated single-family rental communities across the Southeast. Founded in 2020 and headquartered in Atlanta, our mission is to deliver high-quality, well-located homes that offer the space and privacy of homeownership with the flexibility and convenience of renting. Each Quinn community is intentionally designed and professionally managed to provide a rich living experience. We offer thoughtfully crafted homes, curated amenities, and a true neighborhood connection, all wrapped in a maintenance-free lifestyle.

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Responsibilities

• Assist in the achievement of the community's annual budget plan.
• Assist with leasing and ensure timely collections of all rent receipts.
• Review the delinquency report and attempt to collect monies due through direct communication with residents.
• Maintain all account records and transactions, including NSFs, rent allowances, concessions, rent increases, and other management-approved debits and credits in Yardi.
• Ensure all customer complaints are handled promptly and appropriately.
• Adhere to established company standards for screening applicants for residency.
• Participate in planned resident activities.
• Show, lease, and move in prospective residents.
• Complete accounting pre-close and month-end functions, and generate and review required reports associated with these tasks.
• Prepare weekly leasing reports.
• Demonstrate a thorough understanding of local laws, including preparing and delivering all legal and formal notices in accordance with state laws and company standards (e.g., late notices, lease violation notices).
• Demonstrate knowledge of the surrounding market, competitors, and emerging trends.
• Prepare and review lease paperwork with new and renewing residents.
• Resolve resident complaints and direct pertinent issues to the attention of the Portfolio Manager.
• Prepare write-offs under the Portfolio Manager’s supervision and with approval.
• Monitor, follow up, and maintain accurate information regarding resident payment plans or activities associated with third-party collection agencies in accordance with company standards.
• Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evictions or other legal proceedings; ensure all evictions and legal proceedings are followed through to completion.
• Complete timely follow-ups on all prospects per company policy.
• Assist with inspecting vacant homes for readiness.
• All other duties as assigned.

Requirements

• Sales experience, preferably in the apartment industry.
• Customer service experience.
• High school diploma.
• Accounting experience desired but not required.
• At least 2 years of apartment-related experience, either as a leasing consultant or Assistant Community Manager.

This is an in-person position based at our Winder Hub in Winder, GA. Reports to the Portfolio Manager.