Building Services Associate

BIGOS MANAGEMENT IS PROUD TO BE NAMED A STAR TRIBUNE TOP WORKPLACE IN 2026 FOR THE 12th TIME LOCATION Axon Green/Be - Minneapolis, MN (539 units) HOURS Monday - Friday, 11:30 am - 8:00 pm PAY, BENEFITS, AND PERKS Hiring Pay Range: $17.00 - $20.00/hr Competitive benefit package, including HSA employer contribution, and starting 1st of the month after hire 401(k) Plan with employer match Ten paid holidays, no waiting period to receive holiday payGenerous Paid Time Off (PTO) and rollover optionsVolunteer Time Off (VTO), along with additional company sponsored volunteer opportunitiesCompany paid benefits including Life Insurance, Short Term and Long Term Disability Employee Assistance Program (EAP)Educational Assistance optionsRent discount Life Time Fitness Membership discount The hiring pay range and list of benefits that are posted are an estimate and not designed to cover a complete listing of all aspects of the position. Reach out to Human Resources with any questions (hr@tbigos.com). SUMMARY The Building Services Associate is a key member of the property management team. The Building Services Associate provides superior customer service to residents, vendors and co-workers requiring assistance with various details related to the apartment community. The role also is responsible for monitoring the premise for disturbances, lockouts or infractions of the community rules. ESSENTIAL JOB DUTIES Provides excellent customer service by having a professional and service-oriented demeanorParking ramp management including addressing entry/exit problems, car counts, etc.Daily delivery of notices to resident's doorsAssist with scheduling for move-in/move-outsAssists residents with package pick-ups, reserving and accessing amenities, and general customer service needsCirculates among visitors and residents to promote a feeling of hospitality and resident supportEfficiently handles and resolves resident and vendor concerns or requests for assistanceResponsible for control and security of building key system, including providing co-workers and vendors with key accessPatrols and monitors building premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gatesProvides safe escort for individuals when requestedWrites reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrencesAssists in investigations of any unusual incidentsAssesses situations and appropriately escalates as needed to Property Management and/or police or fire department in cases of emergency, such as fire or presence of unauthorized personsKeeps Property Management aware of any and all issues on or near the propertyAttend required trainings and meetingsOther duties as assigned by Property Manager QUALIFICATIONS Education and Experience: High school diploma or GED required1+ year of customer service experienceIndividual must be 21 years of age or older Skills and Abilities: Fluent in English with strong skills in oral and written communicationAbility to use tact and diplomacy in a clear, courteous manner when dealing with co-workers and the publicAbility to work collaboratively in a team environmentMaintain a calm demeanor when handling stressful situations Ability to travel for required trainings, meetings and company events