Client Services Associate

About Us

Alturas Analytics, Inc. is a contract research organization, bioanalytical laboratory providing personalized MS/MS bioanalytical services to the pharma and biotech industries worldwide. We are a growing, privately owned company working with our collaborators to aid in the treatment and cure of disease. Joining the Alturas team means becoming a part of a supportive and passionate community. Our staff consists of talented, dedicated individuals who are committed to delivering the highest quality of service to our clients. Our goal is simple – to ensure that Alturas employees thrive so that we can do the best possible work in our field, ensuring greater care for our world.

Benefits

• 100% employer-paid premiums for health, dental, and vision insurance; portion of dependent coverage premium
• PTO, paid sick time and paid holidays
• Bonus program based on company-wide goals
• Safe Harbor 401k with automatic 3% employer contribution plus optional 1% match
• Health Savings Account (HSA) with company match and Flexible Spending Account (FSA) options, including Dependent Care
• Life insurance and short- and long-term disability at no cost
• Employee Assistance Programs (EAP) focused on mental health
• Voluntary Life, AD&D, Critical Illness and Accident insurance
• Perks: work‑life balance, tuition reimbursement, relaxed yet professional environment, wellness program (bike/walk to work incentive), charitable donation matching and paid volunteer time, monthly catered lunches, holiday celebrations, unlimited coffee, beverages, snacks

About the role

The Client Services Associate supports the Business Development team in supporting client accounts at the pre‑award and post‑award stage. Once business is awarded, this position acts as a liaison between scientific departments and Business Development. The role is primarily internally focused as a support role but includes some client interactions via phone, email, and video conferencing as needed.

Responsibilities

• Pre‑award: prepares business agreements including project estimates, quotations, statements of work for clients
• Pre‑award: reviews and interprets study protocols for generation of business documents, timelines for project workflow and budgeting in conjunction with Project Coordinators, Principal Investigators, and Laboratory Director
• Pre‑award: manages account and project information through customer relation and project management processes and CRM system
• Post‑award: transitions client from Business Development to scientific operations
• Post‑award: works with Business Development and Project Coordinators to address new business needs (scope creep or new study requests) that may arise during a program
• Additional duties as assigned: reviews laboratory services and confidentiality agreements; performs other duties as needed

Requirements

Bachelor’s degree in science or business or an equivalent combination of education, training and/or experience. Working knowledge of the pharmaceutical development industry, Contract Research Organizations (CROs), and pharmaceutical/biotechnology marketplace. Working knowledge of CRM and project management software applications (Constant Contact, Salesforce). Life science or preclinical/clinical research experience preferred. Successful proposal and program coordination, client support, marketing experience preferred. Working knowledge and competency of Microsoft Office suite, Adobe Acrobat, and Salesforce or similar CRM tool.

Skills

• Excellent written and verbal communication skills to provide exceptional customer service
• Skills in critical thinking, time‑management, problem‑solving and decision‑making
• Ability to work independently and as part of a team, with knowledge of conflict resolution techniques
• Excellent interpersonal skills; ability to build strong relationships with internal clients
• Understanding of the operational components of a CRO preferred

Pay

Starting Salary: $50,000, DOE