Resident Services Associate

FirstService Residential will compensate the successful candidate in the range of $22–24/hr, based on experience, education, and specific job responsibilities. For positions at a client's property, pay may also reflect the client’s directive.

Schedule

Monday – Friday, 11:30 AM – 8:00 PM (hours subject to change to accommodate business needs).

Responsibilities

• Handle all front-desk operations: telephone, email, clerical tasks, resident interactions, and other assigned duties.
• Answer customer-service calls and emails from residents; provide assistance and follow up as needed.
• Understand community guidelines and refer to governing documents.
• Conduct regular facility inspections for cleanliness and safety.
• Input and distribute work orders; collect work-order/project proposals as assigned by Management.
• Inspect the community consistently for violations of community rules; identify, input, distribute, and follow up on violations.
• Conduct resident verification and complete new-owner orientations.
• Maintain and use the FirstService Residential Connect system (resident database, community calendars, website, work-order and violation tools, task logs, etc.).
• Issue and monitor access fobs; maintain access databases.
• Coordinate resident facility rentals: application processing, event setup, monitoring, inspections, and deposit handling.
• Accept and process revenue from facility rentals, access-device purchases, etc.
• Input and coordinate vehicle safelists.
• Assist owners with general assessment-billing questions, payment options, and ACH setup.
• Assist in implementing Association-sponsored community events or meetings as needed.
• Maintain a lost-and-found depository.
• Issue mass communications to residents or owners as directed by Management.
• Meet with Management regularly to discuss Board projects or procedural updates.
• Handle all functions outlined in the procedural manual.
• Provide general administrative support to Management or perform other general office duties.

Requirements

• Proficient with Microsoft Outlook, Word, and Excel.
• Administrative background demonstrating organizational skills and the ability to prioritize tasks.
• Effective oral and written communication skills.
• Ability to independently answer and place telephone calls.
• Clear and effective email communication.
• Ability to handle multiple tasks concurrently and meet deadlines.
• Ability to work independently and as part of a team.
• Excellent customer-service skills.
• Professional attire and demeanor at all times.

Qualifications

• Previous experience in front-end customer service in property management, concierge services in hospitality, or similar industries.
• Certification in CPR and First Aid is desirable.
• Completion of college-level courses with a concentration in Business, Hospitality, or Management is desirable.

Physical Requirements

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing and using a keyboard.
• Must have verbal ability to communicate effectively.
• Must have writing ability to formulate correspondence necessary for the job.
• Must have use of a vehicle, possess a current driver’s license, and state-mandated vehicle insurance with FirstService Residential listed as certificate holder.
• Must be able to hear to receive telephone calls and voice-mail messages.
• Must be mobile to move around the office and complete facility and community walkthroughs.

Tools & Equipment Used

General office equipment.

Benefits

• Medical, dental, and vision plans (full-time and those working 30+ hours).
• Part-time associates working 20+ hours qualify for dental and vision.
• 401K match.
• Time off including vacation, sick leave, and company-paid holidays.
• Pet insurance available.
• Tuition reimbursement.
• Legal services.
• Free emotional-wellbeing and daily-life assistance support for all associates.
• Domestic-partner coverage.
• Health savings account.
• Flexible spending account.

About Us

FirstService Residential transforms the property-management landscape by providing professional association-management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.