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Jobs · Engineering · Pennsylvania

Resident Service Engineer

Packsize · Quakertown, PA · 3 wk ago
Engineering$33–$36/hrFull-time

About Packsize

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

About The Role

A Packsize Machine Technician will install, configure, and maintain Packsize equipment solutions onsite at a designated customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain, and repair complex mechanical equipment and answer difficult customer questions about product features. A Machine Technician will perform start-up testing, deliver customer training on product capabilities, features, and general maintenance, and build strong, trust-based customer relationships. They will work closely with other Packsize team members to provide exceptional customer service.

Responsibilities

  • Scheduling tasks at a customer’s job sites
  • Troubleshooting issues, quickly and effectively, using technical drawings and documentation
  • Working cross-functionally with R&D, Software, and Quality Engineering teams
  • Performing routine maintenance and emergency services as they arise
  • Analyzing customer Key Performance Indicators (KPIs) to identify new or ongoing machine performance issues, resulting in problem-solving and machine maintenance
  • Continuous learning, including the customer’s operational processes, packaging designs, and technical specifications
  • Installation of Packsize solutions and training others to use and maintain it
  • Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, and writing detailed technical reports
  • Responsively and productively communicating information and ideas with Packsize and customer’s personnel
  • Adhering to all Packsize and customer’s safety requirements, including protocols related to exposed moving parts and electricity
  • Clearing jams, loading Z-fold, changing labels, changing bander paper, and adding glue to the machine

Requirements

  • Customer service focus
  • Knowledge of Windows platforms
  • Knowledge of and effective use of hand tools
  • Knowledge of mechanical platforms
  • Ability to work independently with little or no direct supervision
  • Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
  • Associates Degree, Vocational Training, or equivalent experience
  • Bachelor's Degree in a related area preferred

Working Environment and Physical Demands

The following are representative of the typical working environment and physical demands of this position:

  • Communicate with others to exchange information
  • Work within a production facility, warehouse, or manufacturing environment
  • Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces
  • Convey yourself great distances within and around various work sites and from one work site to another
  • Remain in a stationary position, often standing for prolonged periods
  • Work in a noisy environment at various temperatures
  • Move objects (equipment, machinery, and products) weighing up to 50 lbs
  • Ascend and descend ladders, stairs, scaffolding, ramps, step stools, and the like
  • Perform tasks that require you to bend, stretch, push, pull, carry, and reach

Travel Requirements

  • All work is performed at customer’s facilities
  • Available on-call
  • Overnight travel may be required for initial and periodic training
  • Ability to travel by vehicle or airplane, domestically

Pay

The salary range for this role is $33–$36 USD per hour. Packsize considers several factors when determining compensation, including the role’s responsibilities, the candidate’s prior work experience, education/training, and any special skills.

Benefits

Packsize offers a comprehensive benefits package that includes:

  • Medical, dental, and vision coverage
  • 401(k) retirement plan
  • Paid Time Off
  • Health Savings and Flexible Spending Accounts (HSA/FSA)
  • Life and disability insurance
  • Additional voluntary benefits: critical illness, hospital indemnity, accident, and legal/ID theft protection
  • Access to an Employee Assistance Program (EAP) to support overall well-being

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