Resident Service Engineer

About the role

We are looking for a highly skilled Resident Service Engineer in New Jersey. This Engineer will work on-site at one of our Key Customers locations to install, maintain and support Packsize equipment, manage our parts and inventory unit within the warehouse, as well as build and maintain customer relationships by effectively servicing the equipment.

Responsibilities

• Work cross-functionally with R&D, Software and Quality Engineering teams
• Receive incoming parts and supplies, verify their quality and quantity
• Ensure proper documentation and record-keeping of parts transactions
• Maintain accurate inventory levels of parts and supplies
• Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
• Develops knowledge of Packaging Designs
• Learns and develops the customer support and technical skills necessary to perform high quality maintenance
• Performs preventive maintenance on machines, equipment and accessories
• Completes and successfully pass training courses
• Builds and maintains customer relationships by effectively servicing the equipment
• Completes and successfully pass training courses
• Performs installation of new equipment and train Customer Personnel
• Learns and completes basic administration duties (assigned tasks, emails, etc.)
• Exposes themselves to moving parts and electricity that require safety protocols
• Exhibits excellent work ethic and time management skills
• Must be accessible via telephone, and promptly return email and phone messages
• Travel by vehicle or airplane within assigned geography, overnight travel may be required

Requirements

• Proven experience in parts and inventory management, preferably in similar industry
• Proficiency in using inventory management software and tools
• Excellent Customer Service skills
• Basic Excel, Word skills
• Knowledge of Windows platforms
• Advanced mechanical skills
• Advanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentation
• Able and willing to lift up to 50 lbs
• Able and willing to walk, climb, stand, carry materials, stoop, kneel, bend at waist
• Exhibit mature, independent judgment with little or no direct supervision
• Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status

Skills

• Machine Operation: Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Paid Time Off
• Health Savings and Flexible Spending Accounts (HSA/FSA)
• Life and disability insurance
• Voluntary benefits: critical illness, hospital indemnity, accident, and legal/ID theft protection
• Employee Assistance Program (EAP) for overall well-being

Pay

Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

Schedule

Working Environment and Physical Demands: The following are representative of the typical working environment and physical demands of this position. To successfully perform the essential functions of this job, you will be required to: Communicate with others to exchange information, Work within a production facility, warehouse, or manufacturing environment, Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces, Convey yourself great distances within and around various work sites and from one work site to another, Remain in a stationary position, often standing for prolonged periods, Work in a noisy environment at various temperatures, Move objects (equipment, machinery, and products) weighing up to 50 lbs, Ascend and descend ladders, stairs, scaffolding, ramps, steps stools, and the like, Perform tasks that require you to bend, stretch, push, pull, carry, and reach