Resident Service Engineer

About the role

Nikon SLM Solutions Resident Service Engineers provide support to our external customers by applying their knowledge and experience with Nikon SLM Solutions machines. This position is primarily focused on installation and service, including mechanical set-up, electrical hook-up, precision alignment, and establishing customer network interfaces at customer locations.

Responsibilities

• Provide technical support for Nikon SLM Solutions installed machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at optimal efficiency and productivity.
• Collaborate with customer personnel to ensure successful installation and start-up.
• Engage, teach, and train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripheral machines.
• Attend and schedule meetings with customers to discuss installation or repair status and timing.
• Communicate installation or repair status frequently to the customer and the Service Manager.
• Work closely with the Service Manager to ensure customers are served with excellence.

Requirements

• Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.
• Practical, hands-on mechanical and electrical troubleshooting experience with industrial equipment.
• Computer hardware/software set-up experience.
• Ability to read electrical schematics.
• Experience with 3D printing technology preferred, specifically Metal Laser Powder Bed Fusion.
• Hands-on experience with automation systems in manufacturing plants.
• CAD software experience.
• Strong interpersonal and communication skills.
• Ability to travel internationally if requested.
• Ability to work independently and cope with pressure.

Benefits

• Comprehensive health coverage including medical, dental, and vision.
• 401(k) plan and 4% match.
• Holiday Pay and Paid Time Off.
• Paid parental leave (maternity and paternity).
• Gym reimbursement.
• Tuition reimbursement.
• Company-paid disability coverage.
• Company-paid life insurance.