Resident Service Engineer

About the role

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

Responsibilities

• Scheduling tasks at a customer’s job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Working cross-functionally with R&D, Software and Quality Engineering teams
• Performing routine maintenance and emergency services as they arise
• Analyze customer Key Performance Indicators (KPIs) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
• Continuous learning, including the customer’s operational processes, packaging designs, technical specifications
• Installation of Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand
• Must be able to exchange accurate information in these situations
• Adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity
• Excellent work ethic and time management skills
• Machine Operation: Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.

Requirements

Absolutely no specific requirements are mentioned in the job description.

Qualifications

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
• Associates Degree, Vocational Training or equivalent experience
• Bachelors Degree in a related area preferred

Skills

No specific skills are mentioned in the job description.

Benefits

No specific benefits are mentioned in the job description.

Pay

The salary range for this role is $37-$40 USD per hour; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidates prior work experience, education/training, and any special skills.

Schedule

All work is performed at customer’s facilities. Available on-call. Overnight travel may be required, for initial and periodic training.