RESIDENT SERVICE COORDINATOR

Responsibilities

• Ensure the completion of resident intake, annual resident assessments, ongoing referral services, evaluation of health, psychological and social needs, development of individually tailored case plan for services and periodic re-assessment of the resident’s situation.
• Maintain accurate records of resident interactions, goals, desired outcomes and family or individual achievements.
• Follow up on resident lease violations notices, working proactively to reduce the number of notices leading to evictions.
• Work with the property manager, regional manager, resident success manager, and other team members to ensure consistency with resident services plans and Glick’s service standards.
• Facilitate and implement core programs as assigned by the program model and the site-specific resident services plan.
• Oversee the development and implementation of ongoing resident engagement activities and regular onsite programs.
• Develop strong relationships with community-based organizations and providers for referrals and onsite services.
• Identify resident needs and develop strategies to connect residents with necessary services, resources, and supports.
• Collect and record data to measure both resident and program outcomes.
• Manage RSC tenant relations and training expenses, ensuring they are reasonable, allowable, and funds are expended in a timely manner.
• Create monthly calendar of events and community newsletter.
• Meet regularly with the onsite property manager and attend regularly offered training.

Qualifications

• Bachelor of Social Work, Gerontology, Psychology, Counseling; or equivalent combination of education, training and experience.
• 2-3 years of progressively responsible experience in social service delivery.
• Experience with PC based word processing and spreadsheet software.
• Demonstrated ability to advocate, organize, problem-solve and provide results for the population(s) served.
• Able to work a varied schedule including evenings and weekends.
• Valid Driver’s License in the state of residence.
• Effective verbal and written communication skills.
• Ability to read and comprehend the English language.
• Fluency in Spanish a plus.