Resident Relocation Coordinator (Lexington, KY)

Responsibilities

• Coverage of site setup activities, including office arrangements, relocation files organization, vendor identification, and off-site relocation units.
• Surveying residents to understand relocation needs and preferences, conducting inventory of tenant belongings and furniture, and addressing issues like infestations, clutter, and hoarding.
• Participation in and facilitation of resident and community meetings, drop-in sessions, and the distribution of notices regarding the relocation program.
• Providing relocation counseling and assistance, ensuring compliance with regulations, implementing relocation policies, and serving as a liaison between HOU, property management, clients, and residents.
• Creation of weekly and monthly reports, updating relocation files, databases, lottery lists, and tracking reports, and conducting pre-inspections of units.
• Assisting with utility disconnection and reconnection, completing change of address forms, and supervising moves and related tasks, including pest inspections and unit turnovers.
• Handling utility disconnection and reconnection, completing change of address forms, and supervising moves and related tasks, including pest inspections and unit turnovers.
• Ensuring residents are prepared for moving by checking in with them at least 30 days before moving and following up weekly three weeks before the moving date.
• Providing packing supplies, tips, demonstrations, and assistance, and interfacing with residents' families, friends, or social services providers to address relocation challenges.
• Representing HOU at company events and participating in weekly supervision and site meetings with the Project Manager/Assistant Project Manager.
• Maintaining relocation files and data-tracking systems, and performing other duties as assigned.

Qualifications

• A High School Diploma (Bachelor's Degree preferred).
• Experience in relocation services, social services, customer service, or similar fields.
• Bilingual in Spanish preferred.
• Excellent customer service, interpersonal, verbal, and written communication skills.
• Ability to work with diverse populations and communicate effectively with numerous stakeholder groups, including staff, clients, and residents.
• Self-directed and able to work independently.
• Knowledge of Microsoft Office and Google Suite as well as database applications.
• Excellent organizational skills.
• Pass a pre-employment criminal background screen.
• Reliable transportation and valid driver's license.

Additional Skills

• A high degree of empathy.
• Organized and detail-oriented with the ability to prioritize multiple requests.
• Flexibility and adaptability in handling challenging situations.
• The ability to maintain a calm atmosphere under pressure and stressful situations.
• A willingness to learn and receive feedback.
• Diversity and cultural competency are highly valued.