Relocation Coordinator

POSITION SUMMARY

We're looking for a highly organized and customer-focused Household Goods Relocation Coordinator to guide customers through every step of their moving journey. As the primary point of contact after a move is booked, you'll coordinate schedules, communicate with customers, drivers, crews, and internal teams, and ensure every relocation is executed smoothly. This is an ideal opportunity for someone who enjoys building relationships, solving problems, and managing multiple moving pieces in a fast-paced environment.

About the role

Beltmann Relocation Group has been helping individuals, families, and businesses relocate for more than 100 years. As one of the nation's largest agents for North American Van Lines, we provide relocation solutions across the United States with a commitment to exceptional service, professionalism, and attention to detail.

WHO WE LOOK FOR

• Experience in customer service, account coordination, logistics, or relocation preferred
• Excellent organizational and multitasking skills
• Strong verbal and written communication abilities
• Ability to prioritize competing deadlines while maintaining exceptional attention to detail
• Professional, empathetic, and customer-focused approach
• Proficiency with Microsoft Office and the ability to quickly learn new software systems
• Ability to work independently while collaborating effectively with multiple departments

WHAT YOU’LL DO

• Coordinate Customer Relocations
• Manage household moves from booking through final delivery
• Schedule packing, loading, transportation, storage, and delivery services
• Ensure all move details are accurate, complete, and communicated to the appropriate teams
• Coordinate special services and customer requests
• Deliver an Exceptional Customer Experience
• Serve as the primary point of contact throughout the relocation process
• Set expectations and provide timely updates before, during, and after the move
• Answer customer questions and proactively resolve concerns
• Build trust by delivering responsive, professional service during a significant life event
• Partner with Operations
• Work closely with dispatch, drivers, warehouse personnel, and move crews to ensure successful execution
• Cover scheduling changes and resolve logistical challenges
• Communicate customer expectations and important move details to operations
• Maintain Accurate Documentation
• Update move information within company systems
• Verify paperwork, authorizations, and service requests
• Maintain accurate notes and documentation throughout each relocation
• Complete post-move follow-up and customer satisfaction activities

WHAT MAKES YOU SUCCESSFUL

• Calm under pressure
• Exceptional communicators
• Highly organized
• Detail-oriented
• Strong problem solvers
• Able to build relationships with customers and teammates alike
• Comfortable managing multiple relocations simultaneously

WHY YOU’LL LOVE THIS ROLE

Every day is different. You'll help families through one of life's biggest transitions while working with a collaborative team that's committed to delivering an outstanding customer experience. If you enjoy solving problems, staying organized, and making a meaningful impact, you'll thrive in this role.

WHAT WE OFFER

• Competitive compensation
• Medical, Dental, and Vision Insurance
• 401(K) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Company-paid Life & Disability Insurance
• HSA and FSA options
• Worksite benefit programs
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities