Resident Relocation Coordinator (Floater) - Worcester

Responsibilities

• Carry out site setup activities such as arranging office space, relocating files, identifying vendors, and managing off-site relocation units.
• Survey residents to understand their relocation needs and preferences, and conduct an inventory of belongings and furniture.
• Participate in and facilitate resident and community meetings to discuss the relocation process and resident relocation rights and benefits.
• Prepare and distribute notices to affected households regarding the relocation program and ensure proof of receipt is maintained.
• Provide relocation counseling and assistance in compliance with applicable regulations.
• Implement relocation policies as outlined in the approved relocation plan.
• Act as a liaison between HOU, property management, clients, and residents.
• Create and distribute weekly and monthly reports to clients, the project manager, and the development team.
• Maintain and update relocation files, databases, lottery lists, and tracking reports.
• Notify residents of the move-in date and provide ongoing support leading up to the move.
• Assist with utility disconnection and reconnection, and completion of change of address forms if necessary.
• Schedule, coordinate, and supervise moves and other move-related tasks, including pest inspections and unit turnovers.
• Work closely with construction, property management, development, and moving contractors to ensure residents vacate units according to the relocation schedule.
• Handle resident claims of damage or loss, serving as a liaison between the resident and moving company.
• Interface with residents' families, friends, or social services providers to ensure seamless delivery of services and address relocation challenges.
• Represent HOU at local, state, federal, housing agencies, and community groups.
• Attend and participate in weekly supervision and site meetings with the Project Manager/Assistant Project Manager.
• Ensure relocation files contain required documentation and that the data-tracking system is updated regularly.
• Complete all tasks identified in the site work plan and perform other duties as assigned.

Qualifications

• Bachelor's Degree preferred.
• Experience in relocation services, social services, customer service, or similar fields preferred.
• Must have excellent customer service, interpersonal, verbal, and written communication skills.
• Able to work with diverse populations and communicate effectively with numerous stakeholder groups, including staff, clients, and residents.
• Must be able to multitask and prioritize responsibilities and work under strict time constraints on various projects.
• Able to lift up to 20 lbs, work in adverse weather conditions, and stand for extended periods of time.
• Must be able to walk up to 4 miles per day and ascend up to four flights of stairs at a time.
• Able to work some evenings and Saturdays.
• Self-directed and able to work independently.
• Have a propensity to learn and take on more tasks or responsibilities.
• Knowledge of Microsoft Office and Google Suite as well as database applications.
• Be a creative problem-solver.
• Excellent organizational skills.
• Must be able to pass a pre-employment criminal background screen.
• Reliable transportation.
• Valid driver's license.

Additional Skills

• A high degree of empathy.
• Organized and detail-oriented with the ability to prioritize multiple requests.
• Flexibility and adaptability as challenging situations arise.
• Ability to maintain a calm atmosphere under pressure and stressful situations.
• Willingness to learn and receive feedback.
• Diversity and cultural competency are highly valued.