Resident Relocation Coordinator (Dallas, TX) - Temporary

About the role

The Relocation Coordinator oversees daily relocation tasks, working closely with residents to prepare and assist them with all required relocation activities. This position involves regular communication with clients, managing third-party vendors (including cleaners, moving, and pest control companies), and data collection and tracking. A positive attitude and solutions-based approach are expected when providing relocation services. The Relocation Coordinator represents the organization at company events and helps advance its mission and reputation. This role is exempt from working from home.

Responsibilities

• Oversee and participate in surveying residents to understand their relocation needs and preferences.
• Convene and participate in resident and community meetings/drop-in sessions to discuss the relocation process, rights, and benefits.
• Prepare and distribute notices to affected households regarding the relocation program; ensure proof of receipt for required notices.
• Provide relocation counseling and assistance in compliance with applicable Federal, State, and/or local regulations.
• Coordinate information flow between the organization, Property Management, the Client, and residents.
• Provide weekly and monthly reports to the Client, Director, and Development team; maintain relocation files, databases, lottery lists (if needed), and tracking reports.
• Create agendas for weekly Relocation Meetings; take and circulate minutes within 48 hours.
• Notify residents of their move date and provide ongoing support to ensure they are prepared.
• Check in with residents at 30 days, 3 weeks, 2 weeks, 1 week, 72 hours, 48 hours, and 24 hours prior to move date.
• Assist with arranging moves, including packing/unpacking, utility disconnection/reconnection, and completing change-of-address forms.
• Schedule, coordinate, and supervise moves and associated tasks (e.g., pest inspection, unit turnover).
• Work closely with construction, property management, development, and moving contractors to ensure timely unit vacancies, key turnover, and unit security.
• Establish procedures to minimize resident property damage, including inventorying furniture and documenting with photos/video; serve as the initial point of contact for damage/loss claims.
• Interface with residents’ family, friends, or social services staff to ensure seamless service provision and address relocation obstacles.
• Represent the organization to local, state, and federal agencies, the private housing industry, and community groups.
• Participate in weekly supervision and scheduled site meetings.
• Ensure relocation files contain required documentation and the data tracking system is updated regularly.
• Complete all tasks identified in the site work plan and perform other duties as assigned.
• Identify and respond to special needs (e.g., outstanding utility balances, poor credit history, criminal backgrounds) and accommodation issues (e.g., handicap-accessible units, roll-in showers, first-floor units).
• Confirm residents with accommodation needs have approved reasonable accommodation paperwork on file.
• Counsel and assist households ineligible for relocation benefits due to immigration status.
• Provide information on local childcare, transportation, social services, and neighborhood amenities to facilitate successful transitions.
• Assist households with school-aged children in the school transfer process.
• Coordinate with the Section 8 Department regarding unit inspections and leasing procedures (if applicable).
• Convene information sessions on topics such as being a good neighbor, Section 8 processes, budgeting, working with private landlords, and housing searches.
• Assist residents with rent payment and housekeeping requirements by conducting workshops, referring residents for financial assistance, etc.

Requirements

• Must be bilingual in Spanish.
• Experience in relocation services, social services, customer service, or similar fields preferred.
• Excellent customer service and interpersonal skills.
• Able to work with diverse populations and communicate effectively with numerous stakeholder groups.
• Ability to work under strict time constraints and manage multiple projects simultaneously.
• Excellent verbal and written communication skills.
• Strong teamwork skills and ability to lead and organize staff.
• Self-directed, able to work independently and multitask.
• Positive attitude with a propensity to learn and take on additional responsibilities.
• Proficiency in Microsoft Word, Excel, Google Docs, and database applications.
• Creative problem-solving skills.
• Excellent organizational skills.

Ideal Skills

• Compassion and empathy.
• Flexibility and adaptability; skilled at handling unexpected challenges.
• Ability to maintain a calm atmosphere under pressure.
• Sensitivity to cultural diversity and the capacity to work with diverse populations.

Benefits

• Comprehensive benefits package including health, dental, vision, and disability insurance.
• Health Reimbursement Account (HRA) and Flexible Spending Account (FSA).
• Educational assistance.
• Paid time off and sick leave.
• Flexible work schedule.
• 401K retirement plan.