Resident Relations Specialist - Park & Market

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world-class customer service to our residents.

About the role

Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The Resident Relations Specialist will focus on resident retention and experience, managing the entire resident renewal process to maximize renewals at your community. If you are an ambitious, problem-solving customer service and sales professional who rises to a challenge and takes pride in providing great experiences to consistently exceed goals, we want you on our team!

Responsibilities

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and coordinate with appropriate staff to address and resolve resident concerns.
• Support residents during the move-out process, including notice to vacate and resident transfers.
• Manage the resident lease renewal process, including finalizing renewal leases with residents via phone and internet.
• Monitor resident retention.
• Assist residents with various needs, including rent payments, move-in/move-out inspections, car and pet registrations, and parcel deliveries.
• Enter service requests for residents and answer questions regarding those requests.
• Assist with Notice to Vacate processes and gather information for move-outs.
• Send communications to residents and coordinate/plan resident functions.
• Respond to and manage resident complaints and service issues.
• Contact residents about policy violations.

Requirements

• Strong customer service, retail, hospitality, restaurant, or sales background, with the ability to consistently meet and exceed sales goals.
• 2 years of customer service experience in a fast-paced service environment (e.g., property management, hospitality, retail, restaurant).
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• A reliable mode of transportation.
• Ability to read, write, and speak English.

Qualifications

• Goal-driven with a passion for going above and beyond to provide great customer service.
• Adaptable to fast-paced environments and shifting priorities.
• Nimble problem-solver.
• Collaborative team player.

Pay

Expected base pay rate of $23.00 - $24.00 per hour plus monthly renewal commissions. Base pay is determined by skills and experience related to the job requirements.

Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options; HSA/FSA plans; short- and long-term disability paid by the company.
• 25% rent discount at any AIR community (a rental application is required, and certain exclusions apply).
• Option to live onsite with zero commute or at a nearby AIR community.
• 401(k) plan with up to 6% employer match.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.
• Opportunity for extended time-off with benefits during slower parts of the year.