Resident Relations Specialist

About the Role

AIR Communities is hiring a Renewal Support Specialist to join our centralized operations team in the Denver Tech Center. In this fully onsite role (5 days/week), you’ll support the resident lifecycle by managing renewals, notices, and key administrative processes that keep communities running smoothly.

Responsibilities

• Manage the lease renewal process (generate offers, prepare lease documents, finalize paperwork)
• Process Notices to Vacate and ensure accurate documentation
• Support onsite teams by handling resident inquiries and shared inbox requests
• Assist with post move-out processes and ensure compliance with internal procedures
• Maintain accurate records and resolve data discrepancies in internal systems
• Collaborate with community teams to deliver a seamless resident experience

Requirements

• 1–3 years of customer service, administrative, or operations experience
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Comfortable learning new systems and handling data entry
• Professional communicator (written and verbal)
• Property management experience is a plus

Benefits

• Paid time off including vacation, sick time, and 14 holidays
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company
• 25% rent discount at any AIR community (a rental application is required, and certain exclusions apply)
• 401(k) plan with up to 6% employer contribution
• Paid parental leave of up to 16 weeks
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses
• 15 hours of paid time annually for community service
• Commuter benefits and pet insurance
• Consumer discounts on various products and services
• Opportunities for ongoing professional development, leadership training, and career growth

Pay

Expected pay rate of $22-$23 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.