Resident Relations Specialist

About the role

The Resident Relations Team Members at AIR Communities are responsible for enhancing the resident experience and maximizing renewal rates through effective complaint management and lease renewal processes.

Responsibilities

• Manage resident complaints and service issues at the Shared Service Center
• Coordinate with appropriate staff to address and resolve resident concerns
• Support residents during the move-out process, including notice to vacate and resident transfers
• Manage resident lease renewal process, finalizing renewal leases with residents
• Maintain resident retention and assist with lease renewals
• Aid residents with rent payments, car registration, pet registration, and package deliveries
• Handle move-in and move-out inspections, and respond to service requests
• Communicate with residents regarding policy violations and coordinate resident functions

Requirements

• Goal-driven and enthusiastic about exceeding customer service goals
• Adaptable to fast-paced environments and shifting priorities
• Nimble problem-solver with strong interpersonal skills
• Collaborative team player with excellent communication skills

Qualifications

• Strong background in customer service, retail, hospitality, or sales
• At least 2 years of customer service experience in a fast-paced environment
• Exceptional customer service skills to address current and future resident needs
• Reliable mode of transportation
• Proficiency in reading, writing, and speaking English

Skills

Not specified

Benefits

• Monthly Renewal Commissions
• 25% Rent Discount at any AIR community
• Option to live onsite with zero commute or at a nearby AIR community

Pay

Expected base pay rate of $20.00 to $25.00 an hour

Schedule

Not specified