Resident Relations Specialist
AIR Communities · Denver, CO · 2 days ago
OTHR$21–$23/hrFull-time
About the role
The Renewal Support Specialist supports the resident lifecycle by managing renewals, notices, and key administrative processes.
Responsibilities
- Manage the lease renewal process (generate offers, prepare lease documents, finalize paperwork)
- Process Notices to Vacate and ensure accurate documentation
- Support onsite teams by handling resident inquiries and shared inbox requests
- Assist with post move-out processes and ensure compliance with internal procedures
- Maintain accurate records and resolve data discrepancies in internal systems
- Collaborate with community teams to deliver a seamless resident experience
Requirements
- 1–3 years of customer service, administrative, or operations experience
- Strong attention to detail and organizational skills
- Able to manage multiple tasks in a fast-paced environment
- Comfortable learning new systems and handling data entry
- Professional communicator (written and verbal)
- Property management experience is a plus
Qualifications
- High school diploma or equivalent
- Valid driver’s license and reliable transportation
Skills
- Excellent communication skills
- Proficient in Microsoft Office Suite
- Experience with property management software
Benefits
- Paid time off including vacation, sick time, and 14 holidays
- Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company
- 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply)
- 401(k) plan with up to 6% employer contribution
- Paid parental leave of up to 16 weeks
- Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses
- 15 hours of paid time annually for community service
- Commuter benefits and pet insurance
- Opportunities for ongoing professional development, leadership training, and career growth
Pay
Expected pay rate of $21-$23 per hour.
Schedule
Fully onsite role (5 days/week) in the Denver Tech Center.