Resident Relations Specialist / Front Desk

Job Overview

The Resident Relations Specialist/Front Desk supports the General Manager (“GM”) and/or the Resident Relations Supervisor by providing exceptional, responsive service to every resident or guest they encounter. The RRS is the interface who executes a variety of concierge/social/resident functions enhancing the resident experience at their property or community.

Responsibilities

• Identifies and clarifies residents expressed and unexpressed needs, answers questions and gives direction and instructions in a professional helpful manner.
• Answers the telephone within two rings, using correct salutations, personal identification and telephone etiquette.
• Takes, records and relays messages accurately, completely and legibly. Documents all pertinent information in resident logbook(s) throughout their shift.
• Responsible for all package distribution (incoming and outgoing) for the property and insures all are logged into Connect when received and signed for when picked up.
• Maintains a list of residents needing special assistance in case of an emergency and is an active member on the emergency response team.
• Administers the access control program, which includes the issuance of FOBS/property access cards/ID cards and updates tracking software.
• Maintains current vendor information to accommodate all resident requests.
• Generates confirmation letters based on departmental standards and delivers to residents upon completion of each coordinated arrangement.
• Makes accurate timekeeping and payroll entries each day in accordance with company policy.
• Maintains a fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Ensures uniform and personal appearance are clean and professional at all times while maintaining a pleasant demeanor.
• Demonstrates consistent effective written, verbal and listening communication skills.
• Demonstrates problem-solving abilities independently and responsibly.
• Able to work independently and as a team and prioritizes daily workload efficiently and professionally.

Qualifications

• High school diploma or equivalency required.
• College level courses in business or hospitality preferred.
• Bi-lingual English/Spanish is a plus.

Skills

• Proficient in English (written and verbal)
• Strong general math skills.

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.