Resident Relations Specialist - Brizo Apartments

About the role

The Resident Relations Specialist at Brizo Apartment Homes is responsible for managing the resident renewal process to maximize renewals, responding to and managing resident complaints, and supporting the move-out process.

Responsibilities

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
• Support residents during the move-out process, which may include notice to vacate and resident transfers.
• Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
• Maintain resident retention.
• Aid residents with any needs.
• Assist residents with paying rent online.
• Complete move-in and move-out inspections.
• Register cars to park on-site.
• Register pets for existing residents.
• Aid residents with package deliveries.
• Enter service requests for residents.
• Answer questions regarding service requests.
• Assist with notice to vacate and gather information for move-outs.
• Schedule and plan resident functions.
• Respond to and manage resident complaints and/or service issues.
• Contact residents about policy violations.

Qualifications

• Goal-driven and delight in going above and beyond to provide a great customer service experience.
• Adaptable to fast pace and shifting priorities.
• Nimble problem-solver.
• Collaborative team player.
• Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
• Two years customer service experience in a fast-paced service environment (property management, hospitality, retail, restaurant).
• Exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• Flexible schedule with availability to work during our office hours (hours may include weekends and will vary based on community and season).
• Reliable transportation.
• Proficient in reading, writing, and speaking English.