Resident Relations Associate (Residential)

About the role

The Resident Relations Associate assists in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention. Responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents.

Essential Functions

• Assist the Property Manager in addressing the needs of the property and its residents
• Addresses resident complaints and maintenance requests
• Scheduling appointments for repairs and for meetings with residents
• Prepares correspondence and notices
• Prepares paperwork with respect to resident accounts
• Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously
• Assisting with rent increases, late payments/collections, evictions and the move-in/out process
• Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed

Supervisory Responsibilities

None

Education/Experience Requirements

• High School Diploma Required
• Prior experience in residential real estate preferred
• Proficient in Microsoft Office, especially Excel and Word
• Experience in Yardi or comparable software a plus

Knowledge, Skills and Abilities

• Detail oriented, deadline driven and ability to manage multiple tasks
• Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility
• Ability to apply common-sense understanding to carry out instructions
• Ability to solve practical problems
• Ability to communicate effectively, both written and verbal
• Read and comprehend simple instructions, short correspondence, and memos

Performance Metrics

• Accuracy in work product
• Timeliness in completion of work product
• Feedback from clients, peers, customers, and other key contacts on effectiveness of the incumbent.

What CIM Offers

At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including:

• A variety of Medical, dental, and vision benefit plans
• Health Savings Account with a generous employer contribution
• Company paid life and disability insurance
• 401(k) savings plan, with company match
• Cumulative paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
• Up to 16 hours of volunteer time off
• Up to 16 weeks of Paid Parental Leave
• Ongoing professional development programs
• Wellness program, including monthly and quarterly prizes
• And more!

Actual Base Salary Considerations

The start of the salary range is typically associated with the minimum experience required. Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget.

How We Feel About Diversity and Inclusion

At CIM Group, we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer, we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.