Resident Relations Associate

RiverWoods is seeking a full‑time Resident Relations Associate to provide clerical, administrative, and technical support to the Director of Community Life and the Community Life Team.

Schedule

Full‑time (40 hours per week). Typical daytime hours; occasional evenings and weekends may be required.

Benefits

• Medical and Dental Insurance (within 30 days of starting employment)
• 403(b) retirement plan with company match
• Earned Time Off, starting at 15 days
• 6 Paid Holidays and 4 Personal Days
• Wellness Programs
• DailyPay – get paid daily
• On‑site fitness opportunities
• Employee meal program
• Education assistance

Responsibilities

• Provide quality customer service to residents, guests, vendors, and team members in a friendly, helpful, cooperative, and responsive manner.
• Assist residents with technology challenges, including e‑mail access, resident engagement portal training, Wi‑Fi troubleshooting, printing assistance, Zoom or FaceTime setup, and smartphone training.
• Support residents with cable TV, streaming, DVRs, and other technology needs.
• Help residents set up and manage online platforms such as bill pay, banking, and username/password management.
• Assist residents in accessing and paying monthly service fee statements.
• Develop “how‑to” guides for resident technology issues as needed.
• Create a system to organize resident technology challenge requests.
• Generate a weekly schedule/calendar based on resident technology needs (1:1, group, office hours, etc.).
• Assist the Community Life Events Coordinator in keeping events and content up to date on the resident engagement portal.
• Teach workshops to residents and team members on the resident engagement portal, PowerPoint, and Excel.
• Design and distribute flyers and posters to publicize campus‑specific events.
• Support the setup, serving, and breakdown of Community Life meetings and events.
• Complete assigned administrative work in a timely manner.

Qualifications

• High School Diploma or equivalent.
• At least three years of experience in an IT or media‑focused role.
• State New Hampshire Notary Public certificate or willingness to obtain one.
• Strong interpersonal skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint with an aptitude for learning additional computer applications.

About RiverWoods

RiverWoods Group is Northern New England’s largest family of CCRCs, dedicated to providing community and peace of mind since 1994. The organization emphasizes meaningful work, connections with residents, and a vibrant, long‑term career environment.