RESIDENT REGIONAL MANAGER

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service, and our great results. With over 284,000 US associates, we work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more across all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation.

About the role

This individual will be responsible for the success of multiple accounts, managing client relations, and ensuring superior quality of services offered to customers. Ability and willingness to travel up to 50% to support business needs.

Responsibilities

• Build strong and trusted client relationships.
• Coach and develop Site Managers and frontline leaders.
• Create accountability through clear expectations and consistent follow-up.
• Ensure company standards, policies, safety requirements, and compliance expectations are executed consistently across the portfolio.
• Maintain visibility into operational priorities, risks, staffing needs, and account performance.
• Champion business continuity planning and operational readiness.
• Drive a service-focused culture centered on hospitality, professionalism, and continuous improvement.
• Identify opportunities to improve processes, strengthen service delivery, and enhance the client experience.
• Partner with leadership to develop strategies that support operational excellence and long-term growth.

Key Traits

• Highly organized with exceptional time management skills.
• Strong operational leadership and execution mindset.
• Servant leader with a passion for coaching and developing others.
• Excellent communicator with the ability to influence at all organizational levels.
• Strong client relationship and stakeholder management skills.
• Resourceful problem solver who brings solutions, not just issues.
• Strategic thinker with strong business acumen and sound judgment.
• Comfortable navigating ambiguity and competing priorities.
• Champions accountability, consistency, and operational discipline.
• Promotes a positive, high-performance culture focused on teamwork and service excellence.

Requirements

• Minimum 5 years of leadership experience within Business & Industry, Workplace Services, Facilities Services, Hospitality, Mail Services, Logistics, or a related operational environment.
• Experience managing multiple locations and diverse teams.
• Working knowledge of Office Support Services, including Mailroom Operations, Shipping & Receiving, Reception, Hospitality Services, and Workplace Services.
• Experience coaching and developing leaders in a multi-site environment.
• Strong understanding of operational metrics, KPIs, business continuity, compliance standards, and safety programs.
• Demonstrated ability to manage multiple projects, priorities, and client relationships simultaneously.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite and business reporting tools.

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.