Resident Manager - Mobile Home/RV Park

Essential Functions

• Collects rents, prepares notices to comply with Park Rules and mobile home residency laws, enforces community policies, and prepares bank deposits.
• Prepares correspondence letters to tenants and owners.
• Prepares daily/weekly/monthly reports as required (traffic safety, market data, inventory, month end, and delinquent rent).
• Processes applications in accordance with Company policies, Park Rules, and all applicable legal requirements to support and maintain full occupancy.
• Captures site improvements and modifications for new move-ins and ensures homes meet Park Rules, Mobile Home Residency Law (MRL), Housing and Community Development (HCD) requirements, and community standards.
• Audits processes to ensure compliance with standardized procedures; Prepares and monitors work orders for repairs, maintenance, cleaning, and third-party vendor contracts.
• Maintains grounds and common areas in excellent condition, including all mailbox areas, pool area, laundry room, clubhouse, kitchen, office and dumpster areas.
• Serves as liaison between the Company (Property Managers and Maintenance) and residents.
• Negotiates resolutions between tenants, upholding the rules and regulations set forth by the mobile home residency laws and Park Rules.
• Affords assistance in preparing documents for legal proceedings and participates in court hearings and may need to represent the Owner as a witness in court proceedings.
• Ensures that the property is a pleasant living environment for all tenants.
• Timely and successfully handles resident requests for service, complaints, or problems.
• Performs site inspections timely and efficiently.
• Conducts minor park maintenance and light repairs (property policing, light pick-up/cleaning, and required pool testing and treatment).
• Complies with all applicable state, federal, and local laws related to the responsibilities of the position, including Mobile Home Residency tenant laws and Fair Housing.
• Attends monthly meetings, training sessions, and other scheduled company functions as required.
• Coordinates and facilitates resident events, community meetings and activities to promote community engagement and resident satisfaction.
• Responsible for coordinating Clubhouse rentals for the property (if applicable).
• These rentals may take place on evenings or weekends. See “Clubhouse Rental Procedure” (attached for reference).
• After-hours availability may be necessary during the course of employment to respond to emergency situations or immediate maintenance needs.

Mental and Physical Demands

• Frequent interruptions;
• Required to meet inflexible deadlines;
• Requires concentration and attention to detail;
• Requires a high level of organizational and prioritization skills;
• May occasionally deal with distraught or difficult individuals.

Core Competencies/Qualifications

• Commitment to the Company’s mission.
• High school diploma or GED.
• Additional education and/or training is preferred.
• Education, training, skills, and experience necessary to carry out assignments.
• Ability to read, write, speak and communicate effectively.
• Demonstrated skill in correct grammar, spelling, and English usage.
• Demonstrated computer skills with proficiency in Word and Outlook.
• Ability to establish and maintain effective relationships with co-workers, administrative team, and the public.
• Self-motivated, punctual, detail oriented, and able to work independently.
• Must have excellent organizational and interpersonal skills.
• Two (2) to four (4) years of experience in the mobile home park management field.
• Knowledge of Mobile Home Residency Law, Fair Housing requirements, and community management practices desired.