Resident Manager I - AH

Essential Functions

• Collects, deposits, and processes all Accounts Receivable every month.
• Collects, processes, and remits all Accounts Payable documentation regularly scheduled monthly.
• Maintains current Emergency Contact Sheets for all Residents.
• Maintains vendor contracts and work orders and ensures repairs are completed satisfactorily before payment.
• Performs or arranges to be performed required security, maintenance, custodial, upkeep, or reconditioning of property as specified in management services or the resident’s agreement, as necessary to ensure a safe living environment.
• Performs or arranges for the renovation of dwelling units upon vacancy and ensures that the unit is ready for new residents by the scheduled move-in date to ensure minimal vacancy loss.
• Prepares a periodic, but at least quarterly, inventory of building contents and property condition and forwards the listing to the Operations Supervisor for review.
• Interior audits of all dwelling units are conducted at least semi-annually to ensure the safety of the residents.
• Adds, addresses resident complaints, aids in problem-solving, responds to emergencies, and takes appropriate remedial action.

Detailed Skills Needed to Perform Essential Functions

• Effective oral and written communication skills appropriate to the audience's needs.
• Ability to develop and deliver effective presentations live via online or virtual mediums.
• Excellent collaboration and team-building skills.
• Effective conflict management skills.
• Ability to effectively build relationships with customers and executive management.
• Demonstrates a high level of accuracy, even under pressure.
• Excellent organizational skills.
• Ability to perform work independently with minimal supervision.
• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
• Demonstrated time management and priority-setting skills.
• Ability to simultaneously handle multiple priorities.
• Ability to work in a fast-paced, dynamic environment.
• Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work is completed within deadlines.
• Demonstrated ability to define, develop, and analyze performance measures and metrics.

Essential/Preferred Education or Equivalent Qualifications

• Type: High School/GED
• Specialization: General
• Essential Equivalent: Experience instead of Education
• Experience Details: Minimum 1 year prior work experience
• Prior work experience
• Preferred: Bachelor Degree
• Specialization: Business Management
• Essential/Preferred: Experience
• Details: 2 years Similar work with special needs or low-to-moderate-income residents