Resident Manager - GPD Maple Court (69848)

We need to output HTML fragment with sections: use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job posting. Company Overview: maybe not needed as heading? The instructions: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. So we can include "About the role" maybe from Job Summary. The company overview could be part of About the role? Probably we can put company overview under About the role. Responsibilities: we have a long list. Qualifications: there is a "Qualifications" heading in the posting, with subheadings "REQUIREMENTS" and "Physical Requirements". Also "Other Duties". We need to include Requirements and Qualifications sections. The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need separate headings for Requirements and Qualifications. The posting has "Qualifications REQUIREMENTS". Might treat "Requirements" as the qualifications needed. Then "Qualifications" maybe includes other qualifications like education, experience, certifications. We'll need to extract. Skills: there is "Key Skills" list. Benefits, Pay, Schedule: not present in posting. So we should NOT include those sections. We must not include filler like "commensurate with experience". Not present. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format as lists. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Not present. We need to output only HTML fragment, no /, no markdown fences. Thus produce something like:

About the role

Company overview ... Job Summary ...

But we need to keep the content: Company Overview paragraph, Job Summary paragraph. We could combine them in About the role. Responsibilities: list each bullet as

. Qualifications: maybe include education, experience, certifications, HMIS/HUD standards, Physical Requirements? Actually Physical Requirements could be part of Requirements? But we have separate Requirements heading. The posting has "Qualifications REQUIREMENTS A high school diploma and at least two years and financial sourcing experience. (Associate’s degree preferred.) Minimum of 2-years managing residential properties with diverse social and economic communities Real Estate or Property Management certification highly desired HMIS and HUD standards higher preferred". Then "Physical Requirements" separate. Then "Other Duties". Then "Key Skills". So we need to map. We could treat "Requirements" as the qualifications needed (education, experience, certifications). Then "Qualifications" maybe includes other qualifications like Physical Requirements? But the instruction says we can have both Requirements and Qualifications sections. We'll put under Requirements: education, experience, certifications, HMIS/HUD standards. Under Qualifications: maybe Physical Requirements and Other Duties? But Other Duties is more about job description not qualifications. Might be better to put Physical Requirements under Requirements? However the instruction says we should not create sections with filler. We have real content for Physical Requirements, so we could make a section "Physical Requirements" but not in allowed list. The allowed list includes only those specific headings. We could incorporate Physical Requirements into Requirements or Qualifications. Probably better to put Physical Requirements under Requirements (makes sense). Other Duties could be omitted? It's substantive but not a standard heading; we could incorporate into Responsibilities or Qualifications? It says "Other Duties Please note this job description is not designed to cover or contain a comprehensive listing..." That's a disclaimer; we could drop as boilerplate? It's not exactly boilerplate but it's a note. Might be considered boilerplate; we can drop it. Key Skills: we can put under Skills. Thus sections: About the role, Responsibilities, Requirements, Qualifications (maybe we can skip Qualifications if we put everything in Requirements). But we need to include Skills. We have no Benefits, Pay, Schedule. Thus output:

About the role

Company overview paragraph...

Job Summary paragraph...

Then

Responsibilities

...

Then

Requirements

... education, experience, certifications, HMIS/HUD standards ...

Maybe also include Physical Requirements as part of Requirements: we can add list items. Then

Skills

... key skills ...

We must preserve all substantive information: need to include all details from Responsibilities list, Requirements list, Physical Requirements, Key Skills. Let's extract. Company Overview paragraph: "VOA Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America one of the nation’s largest and most comprehensive human services organizations. Our founders envisioned a movement dedicated to reaching and uplifting all people. On behalf of the organization, the Booths pledged to go wherever we are needed, and do whatever comes to hand. Their declaration continues to guide Volunteers of America's impact on Helping America’s most vulnerable. Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts (DEI), we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities." Job Summary: "The Resident Manager (a new position) reports to the Vice-President, Carolinas (or designee) and is responsible for the day-to-day operational needs, property oversight, and customer service on behalf of all residents of the property as well ensuring coordination of additional supporting agencies to facilitate a wrap-around support permanent supportive housing community. This includes the management of the property, functionality of the property, facilities oversight, and residential support which will include corresponding activities associated with the provision of resources identified as available for resident usage. Additionally, another primary function of the Resident Manager is the day to day operations specific to accepting rent from veteran tenants on the first of every month, enforcing property standards and tenant expectations, ensuring timely communication via email, letter, and postings throughout the property are executed in timely manner. The Resident Manager will also be expected to maintain all HMIS systemic updates, data collection of residents, and working cohesively with veteran affairs and any other external agencies that support the well-being of all active residents." Now Responsibilities list: Let's extract each bullet (they are separated by line breaks). We'll list them: - Ensuring the property follows and maintains standards and compliance as set forth/required by the NCHFA, VA and any other governing bodies (under the direction and oversight of the DOO) to ensure the property habitable, safe and comfortable - Collecting rent and other property fees from tenants and individual owners - Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs - Reporting the property’s financial status, occupancy, and expiring leases to property owners - Participate in annual budgetary meetings with Regional VP and VP of budgeting and analytics - Prepare and maintain all records, correspondence, and files pertaining to all properties, tenants, internal and external communication - Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws - Advertising vacant properties and hiring or performing as a leasing agent to find tenants as needed - Selecting tenants through interviews and background checks - Inspecting properties and arranging for repairs and new materials as required - Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate - Investigating and resolving property complaints, rental violations, and problems while ensuring communication to VP and/or DOO. - Address tenant complaints escalating requests for assistance as needed to VP and document, noting plan of action to remediate tenant concerns - Maintain updates and communication to Vice President (VP) regarding tenant updates and dwelling conditions. (Expectation of fluid communication to include reporting to Director of Operations (DOO) in the absence or proxy of the VP.) - Building and maintaining lasting relationships with community stakeholders that VOA CC partners with that will provide additional services and support efforts to the residents/tenants. - Providing outreach and recruitment for resident applicants and programming via community engagement - Data Collection and maintaining HMIS entries but not limited to, lease initiation and lease termination - Connecting residents without side resources through referrals and community linkages - Developing and facilitating additional workshops, programs and partnerships, including free-of-charge partnerships with other organizations, wherever possible, to bring additional services to Maple Court residents. - Maintaining the existing relationship and partnership with churches other faith-based organizations for holiday events and celebrations. - Developing community services opportunities for Maple Court residents - Providing trained volunteers to support programming - Overseeing communications with tenants about programming, including monthly calendars, newsletters, and other relevant information - Overseeing program budget matters - Maintaining records of attendance - Assisting with special events, including but not limited to National and Local holidays and celebrations (Resident Manager will work closely with DE&I team of VOACC to receive further support and notification of special events) - Addressing lease violations, concerns, refer reasonable accommodations request to 504 coordinators per the Reasonable Accommodation and Modification Process, and household barriers relating to employment, health, education, financial planning, and accessing affordable foods. - Meeting on a regular basis with VP to discuss implementations, innovative ideas, and periodic updating of programs and services. Now Requirements (from Qualifications REQUIREMENTS): - A high school diploma and at least two years and financial sourcing experience. (Associate’s degree preferred.) - Minimum of 2-years managing residential properties with diverse social and economic communities - Real Estate or Property Management certification highly desired - HMIS and HUD standards higher preferred Physical Requirements: - The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary. - The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment. - Operating office equipment requiring continuous or repetitive hand/arm movements. - The ability to remain in a sitting position for extended periods of time. Other Duties: we may drop as boilerplate. Key Skills: - Knowledge of fair housing practices and regulations are a must - Experience working with clients that fit the eligibility requirements of the property - Customer service skills Now we need to output HTML. We'll wrap About the role in

About the role

...Company Overview...

...Job Summary...

Responsibilities:

Responsibilities

each
• ... Requirements:

  Requirements

  include education/experience etc and physical requirements? Might be better to separate Physical Requirements into its own

  Physical Requirements

  but not allowed. However we could still include it under Requirements as list items. Qualifications: maybe we can skip if we put everything in Requirements. But we have a Qualifications heading in the posting; we could treat that as Qualifications section containing the Requirements list? Actually the posting says "Qualifications