Resident District Manager

Salary: $140,000–150,000

About the role

At Bon Appétit Management Company, we are committed to great food and outstanding service. Our chefs and managers stay abreast of current culinary trends and bring cutting-edge food into their cafés without relying on standardized recipes or central commissaries. As a Resident District Manager (RDM), you will manage a large multi-unit dining account, serving as the point of contact for the client and leading the team to achieve operational and financial goals in a dynamic environment.

Responsibilities

• Lead, manage, and inspire a diverse team at a large account to provide top-notch service to the client and community.
• Drive and develop the team toward building strong client relationships and achieving key performance indicators (profitability, safety, employee engagement, etc.).
• Serve on the district leadership team, sharing best practices, mitigating risks, championing diversity, and building community.
• Ensure decisions are weighed for risk/reward and short/long-term implications while gathering input from the team and partners.
• Foster a culture of transparency, understanding, education, safety, and accountability at the account.
• Act as the brand ambassador within the district and community; attend key client and community events.
• Ensure client needs are met or exceeded, retain the account, identify cross-sell opportunities, and assist in the rebid process.
• Support functional areas of operation, including safety, marketing, nutrition, and culinary.
• Ensure adherence to local, state, federal, and company policies; conduct unit audits for key areas (e.g., food storage, sanitation).
• Maintain compliance with USDA regulations and guidance for all applicable meal and retail programs, completing all required reporting on time.
• Champion development within the account; conduct performance evaluations and succession planning; understand all roles within the operation.
• Own the financial results for the account, working with leadership to ensure accuracy in reporting, forecasting, and budgeting processes.
• Ensure consistent and fair administration of all policies and procedures.

Requirements

• Educational minimum and work experience per USDA Professional Standards for the account(s).

Qualifications

• Bachelor’s degree preferred.
• Minimum of three (3) years of management experience, preferably in foodservice, hospitality management, or other support services.
• Well-versed in all aspects of foodservice management with a proven track record of success.
• Proven track record of leading a business and a team, with strong customer service, business, and financial acumen.
• Strong initiative, critical thinking, ownership, communication (listening, written, and verbal), multi-tasking, prioritization, and organization skills.
• Champion of inclusion, proactive, positive, professional, and resilient.
• Excellent computer skills and proficiency with Microsoft Office suite and POS software.
• Occasional travel required.

Benefits

• Medical, dental, and vision insurance.
• Life insurance, AD&D, and disability insurance.
• Retirement plan.
• Paid time off and holiday time off (varies by site/state).
• Associate shopping program.
• Health and wellness programs.
• Discount marketplace.
• Identity theft protection.
• Pet insurance.
• Commuter benefits.
• Employee assistance program.
• Flexible Spending Accounts (FSAs).
• Paid parental leave and personal leave.
• Eligibility for additional paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.