Resident Manager

About the role

We are seeking a dedicated Resident Manager to support our High-Risk Youth Program, serving youth ages 10–17. This position is responsible for providing a safe, structured, and supportive environment for youth while overseeing daily residential activities and operations.

Responsibilities

• Lead daily activities and youth development programs that encourage participation, teamwork, and problem-solving skills.
• Supervise and monitor residents, conduct bed checks, and maintain building safety and security.
• Provide crisis intervention, supportive counseling, and emergency intakes as needed.
• Assist with meal preparation, housekeeping, resident chores, and daily household routines.
• Answer phone calls, complete clerical tasks, and maintain accurate daily logs and documentation.
• Attend staff meetings, complete required training, and provide backup support to other staff and youth programs as needed.
• Promote cultural awareness, provide community education, and support The Salvation Army, Syracuse Area Services’ mission and strategic goals.

Qualifications

• High school diploma/GED or equivalent required.
• Up to one year of work and/or internship experience working with adolescents or young adults.
• Valid Drivers License that meets The Salvation Army insurance requirements (preferred)
• Current CPR Certification or ability to obtain CPR certification required.
• Ability to diffuse crisis situations both within team settings and independently.
• Ability to document program events and carry out scheduled or spontaneous tasks
• Capable of applying all assigned training topics
• PC Skills: Outlook, Word, Internet navigation.

Benefits

• Loan Forgiveness Program and Remitted Tuition with Syracuse University
• Free, On-site Covered Parking
• On‑Site Daycare and Pre‑School Program with Employee Discounts
• Marriage Benefit – additional 5 days of paid time off
• Pension Plan and Tax‑Deferred Retirement Savings Annuity
• Medical, Dental, and Vision Insurance with TeleHealth
• Paid Holidays, Vacation, Personal, and Sick Days

Pay

$17.50–$18.75 per hour

Schedule

Shifts may include afternoons, evenings, overnight hours, weekends, and holidays.