Resident Manager

Responsibilities

• Manages a team of 32BJ staff, new hires; trains and develops other team members
• Partners with the General Manager or Senior Community Manager to deliver a high level of customer service
• Oversees preventative maintenance; building system reviews; work orders and logs; seasonal maintenance, including snow removal; unit turnovers; and improvements across residential units and some commercial spaces
• Closely manages maintenance budget and financial controls. Manages timely invoicing from vendors. Works closely with AP and accounting to facilitate a smooth payment process
• Adheres to all regulatory requirements and conducts monthly inspections of all buildings and grounds to ensure compliance with governmental policies and procedures
• Ensures safety standards, safe work practices, and emergency responses are maintained; is responsible for the safety of residents and resident spaces
• Buils and maintains harmonious resident relations through delivering excellent, consistent service and timely repairs while up adhering to all Fair Housing practices
• Maintains tools, equipment, and workspaces to ensure they are in proper working order
• Communicates and reports to Head of Facilities any matters regarding liability and risk management issues at the property as well as any suggestions to improve or enhance quality of life issues for our residents
• Oversees apartment turnover scheduling for move-ins, move-outs, and transfers
• Accurately manages vacant turn dates using Yardi software
• Manages Move in-Move out process as per policy. Completing all necessary steps including timely inspections and notification
• Maintains the utmost confidentiality of all resident, client, and staff information
• Maintains and monitors a written property maintenance and preventive maintenance program and oversees the implementation of same maintenance projects and staff
• Periodically inspects vacated apartments and common areas with front of house for purposes of quality control
• Pairs with Operations team on safety and training initiatives
• Available to respond to escalated maintenance emergencies at any time needed

Requirements

• 5+ years of experience in an apartment maintenance leadership role managing union employees
• High school diploma; Bachelor’s degree preferred
• Knowledge of NYC building codes, regulations, and violations
• Working knowledge of building operations (steam boilers, electrical, elevator, scopes of work for repairs, etc.)
• Strong communication, interpersonal, and problem-solving skills
• Strong organizational, time-management, and supervisory skills with attention to detail
• Ability to manage multiple projects, exercise independent judgment and work independently
• Proficient in Microsoft Word, Excel and Outlook, and experience with Yardi software
• Ability to navigate both Microsoft Teams and Zoom apps
• Budget experience, i.e. PO’s, GL codes, variance explanations

Qualifications

• High school diploma; Bachelor’s degree preferred

Pay

Total Compensation: Compensation for this role is subject to the terms of the 2022 Apartment Building Agreement between the Realty Advisory Board on Labor Relations Inc. and SEIU Local 32BJ (“Contract”), or collective bargaining agreement in effect.

The annual salary for this position ranges from $100,000 - $120,000*

Salary may vary based on work experience, market conditions, and qualifications/training.

Schedule

Not specified

Benefits

Not specified

Skills

• Union experience
• Building maintenance
• Customer service
• Financial management
• Regulatory compliance
• Employee supervision
• Property management

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Application Instructions

Not specified