Resident Manager

About the role

At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members. Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.

Responsibilities

• Follow up on all resident inquires and issues.
• Ensure team delivers superior customer service.
• Effectively and professionally resolve conflict
• Initiate lease renewal letters within 90 days of lease expiration date.
• Timely follow up on all resident and lease issues.
• Manage resident event planning activities.
• Coach and motivate sales team to meet or exceed occupancy targets by driving an aggressive sales effort.
• Maintain close ratio no less than 30%.
• Ensure team manages 100% of leads and completes a minimum of 3 follow ups per lead.
• Create and manage marketing and outreach programs.
• Maintain a high performing, customer focused team by developing the team and providing ongoing learning opportunities for skill building and career advancement.
• Develop programs and incentives that foster high team morale.
• Maintain turnover at equal to or less that budgeted rate.
• Document and alert Property Manager to all performance issues immediately.
• Enforce company and/or property dress code.
• Complete and submit to management and ownership all required weekly reports, month-end reports and market surveys.
• Ensure all deposit accounting is completed in a timely fashion.
• Ensure daily site inspections are completed and all issues addressed.
• Prepare and manage staff schedules
• Organize and maintain all lease files.
• Conduct quarterly lease audits.
• Manage renewal paperwork.
• Assist with any budget preparation.

Requirements

• 4 year college degree or equivalent relevant experience
• 1-3 years of experience in the Property Management industry, with a proven track record of meeting or exceeding requirements of the job

Skills

• Strong Financial Analysis, Budgeting, P&L Management skills
• Experience in luxury or market-rate segment is preferred
• Experience should include some knowledge of industry software systems; preferably Yardi

Pay

Salary Range $75,000—$82,441 USD

This Position Is Eligible For Additional Bonus Opportunities.

Benefits

When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness. Working on our team and in this position, you can expect:

• Competitive compensation.
• Health & wellness benefits: coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
• Paid leave: 20 days of paid time off plus holidays.
• Retirement planning: 401k program with a company match.
• Tuition reimbursement.
• Employee resource groups providing opportunities to connect over shared experiences, backgrounds, and cultures.