Resident Field Service Representative - Water Treatment

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.

About the role

The Resident Field Service Representative role at Veolia Water Technologies & Solutions involves providing operations and maintenance expertise on water treatment systems across various industries. This position is critical for ensuring the optimal performance of technologies such as media filtration, softening, reverse osmosis, and more. The representative will be responsible for troubleshooting, conducting maintenance, and performing analytical testing to meet customer needs and contract specifications.

Key characteristics for this role include a safety and environmental stewardship mindset, ability to follow recommended maintenance plans, comfort working in an industrial (largely outdoor) setting, good attention to detail, and demonstrated ability to perform analytical, mechanical, and electrical hands-on tasks and troubleshooting.

Responsibilities

• Carry out mechanical, electrical, and controls preventative maintenance and troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation
• Consult with customer management and operation teams
• Maintain inventory of spare parts and adequate supply of chemicals and replacement parts
• Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed
• Ensure contract compliance of volume and quality specifications
• Perform analytical testing such as turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, and other site-specific testing requirements
• Assist in providing service activities including parts refurbishment, maintenance, calibration of equipment, inspection, repair, performance testing, customer communications, project assessment and execution, and telephone customer support
• Work schedules that will fluctuate based on customer and business needs/demands
• Perform diagnostics testing, repairs, test and calibration routines on the instruments, and complete all required paperwork
• Collect payment information and generate shipping and billing paperwork
• Provide extensive equipment support and general hardware and software support
• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle (if applicable) and comply with all Veolia Environmental, Health and Safety (EHS) policies
• Other duties as assigned

Requirements

• High School Diploma / GED / Home School Certification OR international equivalent
• 2+ years’ experience of service/maintenance or equivalent in an industrial environment
• Valid Driver’s License

Qualifications

• Demonstrated ability to work independently and remotely with project teams
• Strong technical, mathematical, and customer service skills
• General knowledge of electrical equipment, water chemistry, and safety
• Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment
• Ability to learn applicable company procedures within a reasonable time from start of employment
• Computer proficiency with a minimum of word processing and spreadsheets, and basic database knowledge
• Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as chemically aggressive fluids, such as acids and bases
• Strong verbal and written communication skills
• Self-motivated, with the ability to drive projects to completion with minimal oversight, while demonstrating significant problem-solving ability with an unfailing dedication to deadlines and commitments

Preferred qualifications include a Bachelor or Associate Degree in Science/Engineering (STEM) or a technical certificate in Instrumentation.

Working Conditions

• Regular requirement to reach with hands and arms, below and above shoulder height
• Regular requirement to stand, sit, stoop, kneel, crouch, or crawl
• Regularly lift and/or move up to 30 pounds; frequently lift and/or move up to 50 pounds
• Regularly work around machines, electrical components, chemicals, and unprotected heights
• Work at customer sites where instruments may be in difficult-to-reach spaces requiring the use of a ladder, working in close/cramped/small spaces

Pay

The salary range for this role is $31.73-$35.00 hourly, tied to the market for similarly benchmarked roles. The range is not absolute, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity.

Benefits

• Medical, Dental, & Vision Insurance starting Day 1
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching
• Flexible Spending & Health Savings Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement