Field Services Representative

Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)

• Serve as the traveling, customer-facing technical representative for deployed software
• Serve various CONUS customer locations (up to 30% travel). Primary location base: Tampa
• Guide technical and non-technical users through complex Intelligence research workflows and tools
• Create training sessions, workflow demonstrations, and user onboarding
• Create training materials (manuals, power points, handouts) to support training events
• Troubleshoot user issues and coordinate fixes with internal engineering teams
• Document user challenges, best practices, and operational patterns; relay actionable feedback
• Aid with configurations, updates, and basic operational maintenance as required

Requirements

• Active Secret clearance; Active TS/SCI preferred

Education

• Bachelor's degree or equivalent

Required Skills, Experience and Abilities

• 7+ years relevant experience
• 3+ years in customer-facing technical roles (FSR, FDE, Solutions Engineer, Technical Trainer, or similar)
• Hands-on experience with OSINT tools, public data sources, and analytical workflows
• Ability to explain and guide users through multi-step, mission-critical workflows
• Strong troubleshooting, communication, and stakeholder management skills
• Comfort operating independently across multiple customer sites
• Aid with configurations, updates, and basic operational maintenance as required

Preferred Qualifications

• 15+ years relevant experience

Physical Demands and Work Environment

• Ability to sit, stand, and walk for extended periods
• Frequent use of hands for typing
• Frequent travel up to 30%
• Flexibility to work in lab/workshop settings with noise, temperature changes, with rotating personnel
• Work is performed primarily in a collaboration environment with moderate to high noise levels (multiple users, audio/video calls, co-location with related teams)
• Occasionally perform in secure government facilities, requiring compliance with applicable security protocols and access procedures

Summary

• Send this role to someone you know: Field Services Representative

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
• NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.