Field Services Representative

About the role

Addresses construction service and product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

Responsibilities

• Investigates/examines the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
• Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
• Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

Requirements

• High school diploma or General Education Degree (GED), or equivalent combination of education and experience.
• This position is considered entry level with on-the-job training available.

Work environment / Physical activity

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Work is performed on both company and customer sites and involves driving to customer locations.
• May involve walking on uneven ground of a potential customer construction site.

Benefits

• Medical, dental, vision, and disability insurance plans
• 401(k) retirement savings plan
• PTO (including paid sick time)
• 8 paid holidays per year (for salaried and hourly team members)