Resident Experience Specialist

About the role

The Resident Experience Specialist will work under the supervisor of the Community Management team and with the Student Population to facilitate and maintain a quality living experience through implementation of the Campus LifeWorks Program.

Responsibilities

• Encourage resident retention and strengthening community life through our resident experience program, which includes assisting with planning and participation in resident events
• Under the direction of the Resident Experience Coordinator, help coordinate and/or participate resident programming as determined by CM/ACM
• Contribute to the development of a monthly community newsletter
• Attend floor/building/community functions, resident council meetings/activities, and staff meetings run by Community Management staff
• Serve as the On-Duty RES
• Provide on-call after hour service for residents outside of normal office hours
• Perform rounds at 8PM and 10PM (Sun-Wed), and 9PM, 11PM, and 1AM (Thu-Sat)
• Provide superior customer service
• Provide appropriate referrals to residents in need
• Communicate effectively with residents both in-person, over the phone, and by written correspondence either through mail or web communications (email, website, social media)
• Assist with activities relating to leasing efforts as needed: conducting site tours, preparing and organizing leasing paperwork, assisting with marketing efforts, and scheduling appointments
• Assist Community Management staff with outreach marketing as necessary, to include visiting local businesses, participating in housing fairs and orientations, etc.
• Communicate effectively with prospects both in-person, over the phone, and by written correspondence either through mail or web communications (email, website, social media)
• Provides administrative support to office staff as needed
• With the oversight of the community management staff, ensures current resident and prospect files are properly maintained
• Under the direct supervision of facility management staff, conduct regular community inspections and tours, to ensure community appearance is acceptable based on company guidelines
• Report incidents in a timely manner
• Under the supervision of the Maintenance staff, ensure that models and market ready units are inspected
• Ensure that all service requests are recorded and communicated appropriately to maintenance
• Follow-up on service calls
• Participate during turn operations by performing minor maintenance repairs

Requirements

• High School Diploma or GED required
• Strong customer service skills
• Ability to manage multiple assignments
• Self-starter with a high level of motivation
• Ability to work independently
• Professional approach, proven good judgment, and creative problem solving
• Excellent interpersonal skills with a positive attitude
• Strong team player
• Effective Communication and Organizational Skills
• Leadership skills
• Active and valid driver’s license