Resident Experience Specialist
About the role
At RPM, we’re in the business of extraordinary. We believe people-first is the way to success, which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.
The Resident Experience Specialist supports the operations team to execute a portfolio strategy across outreach, property awareness, resident events, and engagement to positively impact the property performance across multiple communities. The Resident Experience Specialist will oversee property events and community engagement while utilizing social media, marketing, and branding initiatives across assigned communities to ultimately improve property performance for Operations.
Responsibilities
- Associate will roll under RVP Operations
- Visit properties every 2 weeks, spending ~4 hrs. at the site and local spots
- Meet with the team, collaborate on resident events, and obtain feedback on popular events
- Maintain an open line of communication with the on-site team, manager, leadership, and marketing department when necessary to ensure there is up-to-date material
- Responsible for scheduling prospect or resident events with vendors to create a monthly resident event calendar for each site
- Work with local vendors to participate in events (CM to provide monthly resident event budget)
- While on site- capture property