Resident Experience Manager - Girard / Troy

About the role

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we offer team members the opportunity to move up and across functions, markets, and disciplines, building lasting careers.

Responsibilities

• Spend most of your week communicating with residents and collaborating with your team to deliver a positive experience
• Handle accounting tasks and provide property oversight in the absence of the General Manager
• Manage resident insurance policies and conduct community inspections
• Promptly return calls and emails, proactively address resident needs, ensure exceptional satisfaction, and foster loyalty
• Communicate effectively with maintenance staff to meet resident needs and conduct follow-ups to ensure ongoing satisfaction
• Serve as a direct contact for addressing payment and account inquiries, enhancing the resident experience
• Maintain high visibility by actively interacting with residents in common and amenity areas
• Collaborate on mass resident communications, explain lease provisions, and ensure a seamless move-in experience
• Respond to inquiries and address survey feedback to resolve concerns and enhance resident satisfaction
• Manage and report resident insurance policy information to ensure compliance with lease agreements

Requirements

• Residential or commercial property management, hospitality, or retail experience
• Customer service and sales experience
• High School diploma or equivalent
• Valid Driver’s License required if operating a motorized vehicle (e.g., car, golf cart) in the role (varies by location)
• Computer literacy and effective communication skills
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends
• Office team members, with limited exceptions, must use their own smartphone to perform certain aspects of their job

Qualifications

• Managerial experience
• College degree or coursework

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid vacation and company holidays
• Exclusive team member housing discounts

Pay

$68,554 - $83,788 per year. Team members are eligible for performance bonuses.