Manager, Resident Experience

About the role

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community. Our Manager, Resident Experience will focus on the OKRs (objectives and key results) and initiatives related to creating a holistic resident experience through lifestyle, communication, and customer service. They will also be responsible for a variety of engaging duties in this critical role that promotes CCMC’s core values.

Responsibilities

• Work closely with the Director of Resident Experience to support and implement elements of CCMC's Resident Experience strategy
• Support the interaction between a CCMC community and the residents we serve
• Develop, implement, and coordinate strategies to improve resident relationships, engagement, communications, and overall community satisfaction
• Assist with recruiting, onboarding, training, developing, and implementing continuing education programs for onsite team members
• Work with vendors to develop partnerships and discounts to benefit communities
• Identify and implement consistent best practices for community communications, amenity and activity operations including calendar planning, room rental processes, fitness programs, events, sponsorships, and community partnerships
• Provide additional support for vacant positions and fill in on-site and remotely for open lifestyle, communications, and other vacancies as needed to ensure residents do not experience a lapse in services

Requirements

• Working experience of community associations in a large-scale master-planned community
• Bachelor’s degree in recreation, hospitality, public relations, journalism, or related field
• 3+ years of experience in community programming
• 3+ years of experience with community facilities/amenities
• 3+ years of experience in communications, including newsletter publication, website administration, social media, etc.
• 2+ years as a CCMC employee
• Experience in sales, marketing, public relations, and promotions
• Strong experience in and understanding of community engagement
• Exceptional verbal and written communication skills, with the ability to create original and creative content
• Proven ability to demonstrate CCMC's core values of respect, integrity, community, and service
• Deadline-driven, self-starter who can seek out opportunities and manage multiple projects simultaneously while providing strong customer service
• Positive attitude and ability to navigate change efficiently
• Strong leadership, mentorship, and motivational skills
• Ability to travel at least one week out of the month
• Physically able to perform and assist in various roles and responsibilities
• Must pass a pre-employment drug screen and background check
• If driving is or becomes a requirement, must hold a valid state driver’s license, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance

Most importantly, a caring team who is dedicated to your success!